Question about SanDisk Sansa e200 MP3 Player

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"your subscription tracks have ended" but i paid my monthly fee and plugged it in!

I use the rhapsody best-buy music store for my sansa e200 4GB and i paid my monthly subscription this month.
i went awhile without plugging in, and my subscription for my tracks on my mp3 ended.
so i plugged it back in for a few hours, and when i unplugged it, it still said that my subscription was still ended. i tried plugging it back in, but them same thing happened. i know there isn't something wrong with my account because my sister has the same exact mp3 as me and her's is working fine.
any help?

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  • Anonymous Sep 28, 2008

    i use the rhapsody best-buy music store for my sansa e200 4GB and i paid my monthly subscription this month.
    i went awhile without plugging in, and my subscription for my tracks on my mp3 ended. 
    so i plugged it back in for a few hours, and when i unplugged it, it still said that my subscription was still ended. i tried plugging it back in, but them same thing happened. i know there isn't something wrong with my account because my sister has the same exact mp3 as me and her's is working fine.
    any help?



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It seems that the music store only accepts certain kind of mp3 players but also some accounts are closed down if there is no activity on that account for a certain time. I am pretty sure its more than a month though. I would give them a call.

Posted on Oct 02, 2008

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Within Rhapsody itself, there is an option to synchronize files to your device. You will have to use this feature with your Sansa Clip connected to the computer. Since the songs are already on the device, this will prove difficult. You may actually have to delete the songs off your player, and then reload them through Rhapsody to get them back on the player. Painful and tedious, but that is the only workaround that I know of using Rhapsody's WMA files.

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Hi,
I'm not sure what's the subscription service to which you are subscribed. However I've given you the steps below. Try whatever suits for you.
This error typically occurs when the DRM licensed files have expired. 

SOLUTION 1 - Songs ripped from an audio CD 
If the songs were ripped from a CD using Windows Media Player, modify the Rip Music settings


SOLUTION 2 - Songs downloaded from music subscription service 
If the songs were downloaded from a music subscription service (e.g., Napster, Rhapsody, Best Buy music store, etc.), follow these steps:  
1. Make sure that your account subscription is updated and active. 
2. Put the device in MTP mode and connect to the computer, then log in to your music subscription account. 
3. Renew the licenses of your tracks 
For Rhapsody: 
On the Rhapsody console, right-click on your device and select License 
 

1. Check the date & time on your PC & on your mp3 player. They should be one and the same. 2. You need to synchronize your device with rhapsody once in every 30 days. It's a must. Failing to do so, you will not be able to play music in your mp3 player. Here are a few a steps to synchronize your device with rhapsody: 1.Open Rhapsody / Best Buy Digital Music Store and sign in 2.Connect your mp3 player to the computer 3.Go to My Account --> Update Track Licenses 4.Transfer a track to your device 5.Disconnect your device and enjoy music on the go!
3. Here is a link to get the Sansa Firmware updater to update the firmware for your device automatically: http://www.sandisk.com/Retail/Default.aspx?CatID=1376 
4. Click on this links if you are asked to synchronize your device with rhapsody? http://reclisten.custhelp.com/cgi-bin/reclisten.cfg/php/enduser/std_adp.php?p_faqid=6606&tabName=tab3 

For others: 
Contact music subscriber for instructions on how to renew as they vary.

SOLUTION 3 - Rename the Windows DRM folder 

NOTE:  The Windows DRM (Digital Rights Management) folder contains licenses for secure media files such as your subscription tracks. 

STEP 1 - Edit the folder options of the PC to show the hidden files      
Windows XP: 
1. Double-click My Computer
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4. Under Hidden files and Folder, click to clear Hide protected operating system files (Recommended) check box. 
5. Click Apply, and then OK

Windows Vista: 
1. Double-click Computer
2. Click the Organize button at the upper left corner. 
3. Click Folder and Search options. 
4. Click the View tab and select Show hidden files and folders
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6. Click Apply, and then OK

STEP 2 - Rename the DRM folder 
1. Double-click My Computer > C: > Documents and Settings > All Users
2. Right-click the DRM folder and select Rename
3. Rename this as OLDDRM
4. Run the subscription service program you are using and renew the licenses to recreate the DRM folder with new licenses. 

STEP 3 - Synchronize your device once more on MTP mode 


SOLUTION 4 -  Format the player under Windows Media Player

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P.S.Please rate accordingly...
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