Question about Microsoft ZUNE JS8BRPBDLUG MP3 Player

5 Answers

Zune won't sync and now some songs will not play all they way through

Hi. I have an original 30GB device. It worked fine until recently. It only sporadically syncs ( I have uninstalled, reinstalled, reformatted the device, and bought a new sync cable) all to no avail. Now it stops playing songs partway through. I played the songs on my pc to make sure it wasn't the file and they were fine. Please help!!

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  • krmanf Sep 25, 2008

    It was suggested that I get the software update, but I already have the most updated software.

  • krmanf Sep 25, 2008

    I have reset it countless times. The of recognizes the device, but it won't sync. What's really strange is that the of moves along in the process but the zine doesn't respond.

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Hi!!!!

try to check the storage or the memory if it has
may be some replacement of the memory!!!
go check the memory

Posted on Sep 25, 2008

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What version are you using?

To determine what version of the software is installed on the Zune device, follow these steps: 1. On the Home screen on the Zune device, select settings, and then press the center of the Zune pad. 2. Select about, and then press the center of the Zune pad. 3. Select zune, and then press the center of the Zune pad.
To update your Zune device, follow these steps: 1. Make sure that you have the current version of the Zune software installed on your computer. To do this, follow these steps: • If you are a new Zune customer, visit the following Web site and install the Zune software for your computer: http://www.zune.net/setup (http://www.zune.net/setup) • If you already have an earlier version of the Zune software installed on your computer, update the software. To do this, click Settings, click software, click GENERAL, and then click CHECK FOR UPDATES 2. Connect the Zune device to your computer by using the Zune sync cable. Use a USB port on the back of the computer. Do not use a USB hub.Open the Zune software while the Zune device is still connected to your computer. The Zune software searches the Internet for the latest version of the firmware. If a newer version of the Zune firmware is available than the version that you have installed, a notice to update your device appears. You can also manually check for new device updates by clicking Settings, by clicking device, and then by clicking Device Update.

Posted on Sep 25, 2008

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Unplug your Zune. Hold the back button (the one to the left of the middle button) and up on the middle button together for about 4 seconds. That will reboot the Zune. Plug it in and the computer should recognize it. If it doesn't automatically sync, right click the name of your Zune in the left task pane and uncheck the option that says "Do Not Sync Automatically" Unplug your Zune one more time and plug it back in and it should work.

Posted on Sep 25, 2008

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Try to reset first the unit follow this:
Press back and up at the same time. This should reset the device. You may also need to plug it into a power source. Also make sure the hold switch on the top of your Zune device is set to “off” while you are performing these steps.

IF still the same problem better check for a firmware update for this unit....

Hope that helps................

Posted on Sep 25, 2008

  • Mark Gil
    Mark Gil Sep 25, 2008

    If you already have the latest software you can Flash the firmware of this unit because sometimes you will have this problem because of a corrupted software/firmware of the device....

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Go for software update from the zune website it will help you.

Also ensure that the settings are not changed .



Posted on Sep 25, 2008

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