Question about SanDisk Sansa m240 MP3 Player

1 Answer

Sansa m240 computer connection cuts off in MTP mode with device cannot start error message in the device manager

Whenever i connect my sansa m240 in MTP mode now. It cuts off within 15 seconds( enought time to see the files on the player). In the device manger it says "This device cannot start. (Code 10)" When i change it to MSC Mode it works but all my songs are missing and i cant add or remove the songs currrently on the player but they are still on there and can be played when disconnected. Every now and then it will work in MTP mode. I have uninstalled and reinstalled it several times to no avail. Please help.

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  • Anonymous Sep 24, 2008

    same problem

  • jugalmistry Sep 26, 2008

    Whenever i connect my sansa m240 in MTP mode now. It cuts off within 15 seconds( enought time to see the files on the player). In the device manger it says "This device cannot start. (Code 10)" 


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Uninstall all Sansa software using the add/remove programs function, and then reinstall it.

Posted on Dec 10, 2008

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Not enough space


You should have your Sansa player set to MTP (Media Transfer Protocol) when you are using it with any of the supported subscription (ie) iTunes, or Rhapsody music services. The main purpose of MTP is to transfer media files and associated metadata to/from devices, with optional additional support for reading and setting of device parameters such as special DRM-related device parameters for restricted content. Otherwise, you should set it to MSC (Mass Storage Class), which is the normal USB mode for storage devices like thumb drives, and camara SD memory cards.
See this tip posted here Tips on MP3 connection problems..
MTP stands for Media Transfer Protocol. It is a Microsoft standard and is Microsoft's solution to connecting MP3 players and cameras to a w*ndow based Computer. MTP mode must be used in order to transfer ANY Digital Rights Management (DRM) protected content. MP3's downloaded form services like Rhapsody and Napster will only function in this MTP mode. Things to do if you are getting not enough space mesage.
1. Turn device OFF. 2. Facing the hold switch slide it to the right so an orange color would show putting the device on Hold. 3. Connect the device to the PC.


If you added songs to the device in MSC mode, then you switched to MTP mode, you will not be able to see the songs added in MSC mode and vice versa, though the space used on the player will still reflect their presence. Switching modes should make the files show up. For example, switching back to MSC or MTP mode.
For older players - e200v1, c200v1, c100, m200 - the files become hidden files if the modes are switched. An easy workaround is to edit the folder options to show hidden files.
STEP 1 - Edit the folder options of the computer to show the hidden files
Windows XP: 1. Double-click My Computer. 2. Under the Tools menu, select Folder options, then click the View tab. 3. Under Hidden files and folders option, select Show hidden files and folders. 4. Uncheck the Hide protected operating system files (Recommended) check box. 5. Click Apply, then click OK.
Windows Vista: 1. Double-click Computer. 2. Click the Organize button on the upper left corner. 3. Click Folder and search options. 4. Click the View tab and select Show hidden files and folders. 5. Uncheck the Hide protected operating system files check box. 6. Click Apply, then click OK.

SOLUTION 2 - Perform a Check Disk.
STEP 1 - Switch to MSC mode 1. On your Sansa player, switch the USB mode to MSC. 2. Connect the Sansa player to the PC.
STEP 2 - Perform Check Disk 1. Locate the Sansa player under My Computer. 2. Right-click the removable drive associated with the Sansa player, and select Properties. 3. Click the Tools tab, and then click Check now. 4. Click to select the Automatically fix the file system errors and Scan for and attempt recovery of bad sectors check boxes. 5. Click Start.

SOLUTION 3 - Format the player in MSC mode or MTP mode.

Jan 16, 2011 | SanDisk Sansa m240 MP3 Player

1 Answer

Sansa e250 MP3 Player: The computer won't acknowledge that my Sansa E250 ...


Hope this helps. See the section about the hot fix first----- If you are using Windows XP: you need the following. Windows XP SP2 or higher Windows Media Player 10 or higher Download and install the latest Windows Media Player if it's not installed. If you are using Windows Vista: If the player is seen in My Computer when using MTP mode, but not showing in Windows Media Player. Download the hotfix from-->>> http://support.microsoft.com/kb/939211. Run the hotfix. Refresh the players driver Connect the Sansa player to the PC The screen on your player should turn on, show 'Connected' and indicate the battery charging or full. If the player does not turn on try other USB ports or on another computer if one is readily available. Ensure you are connecting directly to the computer USB port and not to a USB hub. - If there is nothing showing on the screen and the player does show up in as a storage device in an explorer window, then the screen is just not working. If you receive the error "USB Device Not Recognized" on the computer, the player is most likely failed. Additional troubleshooting is unlikely to correct the problem. Check under Device Manager 1. Right-click My Computer, and select Manage. 2. Click Device Manager on the left pane. NOTE: Sansa MP3 Players can connect to your computer in MSC or MTP mode. Exceptions are Sansa Connect and Sansa Express which only use MTP mode. MTP mode is the recommended and default method for Sansa Players when used with Windows OS. The Sansa player will show up on Device Manager's right pane as: 1. USB Mass Storage device (if the player is set to MSC) 2. Portable Device (if the player is set to MTP mode) If there is a yellow exclamation point (!) or question mark (?) beside the device, try to refresh the drivers. Refresh the drivers 1. Right-click the entry with the error mark, select Uninstall. 2. On the top menu, click Action then select Scan for hardware changes. NOTE: If a device with yellow exclamation point (!) continually appears and disappears, then the player is most likely failed. Additional troubleshooting is unlikely to correct the problem. Connect using MSC mode Connecting in MSC mode will help determine if there is a problem with MTP mode or with the Auto Detect mode feature of the player. You can use Forced MSC mode or switch the player settings to MSC. Instructions to connect in Forced MSC mode are listed here: http://kb.sandisk.com/app/answers/detail/a_id/61 Instructions to switch player to MSC mode are listed here: http://kb.sandisk.com/app/answers/detail/a_id/207 If the player is detected in MSC mode but not when set to MTP mode, try to update or reinstall the Sansa firmware NOTE: Sansa Express and Sansa Connect do not have MSC mode. For Sansa Connect you can try reinstalling the firmware using the Connect Recovery Mode. Additional troubleshooting notes: If you have replaced the Sansa Player and you still have problems getting it to recognize in the computer, then you may need to try some additional troubleshooting. - Try connecting on another computer. - Try using a different USB cable - Try connecting to the back USB ports which may supply better power. - If only MTP mode is not working, try reinstalling Windows Media Player For Windows XP try also download and install the MTP Porting Kit ......

May 16, 2010 | SanDisk Sansa e250 MP3 Player

1 Answer

Sansa e250 MP3 Player: won't play any music or change to any other format...


Hope this helps. See the section about the hot fix first----- If you are using Windows XP: you need the following. Windows XP SP2 or higher Windows Media Player 10 or higher Download and install the latest Windows Media Player if it's not installed. If you are using Windows Vista: If the player is seen in My Computer when using MTP mode, but not showing in Windows Media Player. Download the hotfix from-->>> http://support.microsoft.com/kb/939211. Run the hotfix. Refresh the players driver Connect the Sansa player to the PC The screen on your player should turn on, show 'Connected' and indicate the battery charging or full. If the player does not turn on try other USB ports or on another computer if one is readily available. Ensure you are connecting directly to the computer USB port and not to a USB hub. - If there is nothing showing on the screen and the player does show up in as a storage device in an explorer window, then the screen is just not working. If you receive the error "USB Device Not Recognized" on the computer, the player is most likely failed. Additional troubleshooting is unlikely to correct the problem. Check under Device Manager 1. Right-click My Computer, and select Manage. 2. Click Device Manager on the left pane. NOTE: Sansa MP3 Players can connect to your computer in MSC or MTP mode. Exceptions are Sansa Connect and Sansa Express which only use MTP mode. MTP mode is the recommended and default method for Sansa Players when used with Windows OS. The Sansa player will show up on Device Manager's right pane as: 1. USB Mass Storage device (if the player is set to MSC) 2. Portable Device (if the player is set to MTP mode) If there is a yellow exclamation point (!) or question mark (?) beside the device, try to refresh the drivers. Refresh the drivers 1. Right-click the entry with the error mark, select Uninstall. 2. On the top menu, click Action then select Scan for hardware changes. NOTE: If a device with yellow exclamation point (!) continually appears and disappears, then the player is most likely failed. Additional troubleshooting is unlikely to correct the problem. Connect using MSC mode Connecting in MSC mode will help determine if there is a problem with MTP mode or with the Auto Detect mode feature of the player. You can use Forced MSC mode or switch the player settings to MSC. Instructions to connect in Forced MSC mode are listed here: http://kb.sandisk.com/app/answers/detail/a_id/61 Instructions to switch player to MSC mode are listed here: http://kb.sandisk.com/app/answers/detail/a_id/207 If the player is detected in MSC mode but not when set to MTP mode, try to update or reinstall the Sansa firmware NOTE: Sansa Express and Sansa Connect do not have MSC mode. For Sansa Connect you can try reinstalling the firmware using the Connect Recovery Mode. Additional troubleshooting notes: If you have replaced the Sansa Player and you still have problems getting it to recognize in the computer, then you may need to try some additional troubleshooting. - Try connecting on another computer. - Try using a different USB cable - Try connecting to the back USB ports which may supply better power. - If only MTP mode is not working, try reinstalling Windows Media Player For Windows XP try also download and install the MTP Porting Kit ........

May 16, 2010 | SanDisk Sansa e250 MP3 Player

1 Answer

My Red Sansa Clip 4GB will not show on any computer i plug it into, It only charges and i have tried the auto detect, mtp, and msc settings. Any Suggestions?


See the section about the hot fix first----- If you are using Windows XP: you need the following. Windows XP SP2 or higher Windows Media Player 10 or higher
Download and install the latest Windows Media Player if it's not installed.
If you are using Windows Vista: If the player is seen in My Computer when using MTP mode, but not showing in Windows Media Player. Download the hotfix from-->>> http://support.microsoft.com/kb/939211. Run the hotfix.
Refresh the players driver Connect the Sansa player to the PC The screen on your player should turn on, show 'Connected' and indicate the battery charging or full. If the player does not turn on try other USB ports or on another computer if one is readily available. Ensure you are connecting directly to the computer USB port and not to a USB hub. - If there is nothing showing on the screen and the player does show up in as a storage device in an explorer window, then the screen is just not working.
If you receive the error "USB Device Not Recognized" on the computer, the player is most likely failed. Additional troubleshooting is unlikely to correct the problem. Check under Device Manager 1. Right-click My Computer, and select Manage. 2. Click Device Manager on the left pane.
NOTE: Sansa MP3 Players can connect to your computer in MSC or MTP mode. Exceptions are Sansa Connect and Sansa Express which only use MTP mode. MTP mode is the recommended and default method for Sansa Players when used with Windows OS. The Sansa player will show up on Device Manager's right pane as: 1. USB Mass Storage device (if the player is set to MSC) 2. Portable Device (if the player is set to MTP mode)
If there is a yellow exclamation point (!) or question mark (?) beside the device, try to refresh the drivers. Refresh the drivers 1. Right-click the entry with the error mark, select Uninstall. 2. On the top menu, click Action then select Scan for hardware changes.
NOTE: If a device with yellow exclamation point (!) continually appears and disappears, then the player is most likely failed. Additional troubleshooting is unlikely to correct the problem.
Connect using MSC mode Connecting in MSC mode will help determine if there is a problem with MTP mode or with the Auto Detect mode feature of the player. You can use Forced MSC mode or switch the player settings to MSC.
Instructions to connect in Forced MSC mode are listed here: http://kb.sandisk.com/app/answers/detail/a_id/61
Instructions to switch player to MSC mode are listed here: http://kb.sandisk.com/app/answers/detail/a_id/207
If the player is detected in MSC mode but not when set to MTP mode, try to update or reinstall the Sansa firmware
NOTE: Sansa Express and Sansa Connect do not have MSC mode. For Sansa Connect you can try reinstalling the firmware using the Connect Recovery Mode.
Additional troubleshooting notes: If you have replaced the Sansa Player and you still have problems getting it to recognize in the computer, then you may need to try some additional troubleshooting. - Try connecting on another computer. - Try using a different USB cable - Try connecting to the back USB ports which may supply better power. - If only MTP mode is not working, try reinstalling Windows Media Player For Windows XP try also download and install the MTP Porting Kit

May 17, 2010 | SanDisk Sansa Clip MP3 Player

1 Answer

Sandisk mp3 freezes


Try and reset the player. Reset the player: 1. Slide and hold the Power switch up for approximately 20 seconds. 2. Release the Power switch. 3. To turn the player on, slide the Power switch up then release instantly. Then try this Connect the player to your computer. The screen on your player should turn on, show 'Connected' and indicate the battery charging or full. - If the player does not turn on try other USB ports or on another computer if one is available. Make sure you are connecting directly to the computer USB port and not to a USB hub. - If there is nothing showing on the screen and the player does show up in as a storage device in an explorer window, then the players screen is just not working. If you receive the error "USB Device Not Recognized" on the computer, the player is most likely failed. Additional troubleshooting is unlikely to correct the problem. <<<<< BUT TRY THIS ALSO >>>>> Check the Device Manager 1. Right-click My Computer, and select -- > Manage. Click Device Manager on the left pane. NOTE: Sansa MP3 Players can connect to your computer in MSC or MTP mode. MTP mode is the recommended and default method for Sansa Players when used with Windows OS. *** See This Tip Posted here **** --> http://www.fixya.com/support/r3774047-solve_mp3_player_connection_problem <-- Copy this address into a new window. The Sansa player will show up on Device Manager's right pane as: 1. USB Mass Storage device (if the player is set to MSC) 2. Portable Device (if the player is set to MTP mode) If there is a yellow exclamation point (!) or question mark (?) beside the device, try to refresh the drivers. Refresh the drivers 1. Right-click the entry with the error mark, select Uninstall. 2. On the top menu, click Action then select Scan for hardware changes. NOTE: If a device with yellow exclamation point (!) continually appears and disappears, then the player is most likely failed. Additional troubleshooting is unlikely to correct the problem. >>>> BUT TRY THIS <<<<<<< Connect using MSC mode Connecting in MSC mode will help determine if there is a problem with MTP mode or with the Auto Detect mode feature of the player. You can use Forced MSC mode or switch the player settings to MSC. Verifying and changing the USB mode of the device to MSC or MTP From the Main Menu, select Settings > USB Mode.

Mar 04, 2010 | SanDisk Sansa e200 MP3 Player

1 Answer

My mp3 player does not recognized by computer, i want to load some music. how do i solve it?


This may be caused by one of the following:
1. Minimum system requirements were not met.
2. Corrupted drivers.
3. Computer restrictions.
4. Power issue.

To resolve this issue, try the following solutions:

SOLUTION 1 - For brand new player or first time connecting to this computer.

For Windows XP users: verify the following operating system requirements are met.
- Windows XP SP2 or higher
- Windows Media Player 10 or higher

Download and install the latest Windows Media Player if it's not installed.

For Windows Vista users: If the player is seen in My Computer when using MTP mode, but not showing in Windows Media Player.
- Download the hotfix from http://support.microsoft.com/kb/939211.
- Run the hotfix.

For MAC users, see Sansa player not recognized by a MAC OS

NOTE: If you are trying to connect to a Computer at work that is part of a network, there may be user right restrictions that are set to disable access to new hardware or stop any program installations. You may need to check with your IT administrator to see if this is causing the problem.



SOLUTION 2 - Refresh the driver

STEP 1 - Connect the Sansa player to the PC
The screen on your player should turn on, show 'Connected' and indicate the battery charging or full.
- If the player does not turn on try other USB ports or on another computer if one is readily available. Ensure you are connecting directly to the computer USB port and not to a USB hub.
- If there is nothing showing on the screen and the player does show up in as a storage device in an explorer window, then the screen is just not working.

If you receive the error "USB Device Not Recognized" on the computer, the player is most likely failed. Additional troubleshooting is unlikely to correct the problem.

id10_not-detected.gif
.

STEP 2 - Check under Device Manager
1. Right-click My Computer, and select Manage.
id107-1.gif
2. Click Device Manager on the left pane.
id10-2-3.gif

NOTE: Sansa MP3 Players can connect to your computer in MSC or MTP mode. Exceptions are Sansa Connect and Sansa Express which only use MTP mode. MTP mode is the recommended and default method for Sansa Players when used with Windows OS.

The Sansa player will show up on Device Manager's right pane as:
1. USB Mass Storage device (if the player is set to MSC)
2. Portable Device (if the player is set to MTP mode)

If there is a yellow exclamation point (!) or question mark (?) beside the device, try to refresh the drivers.


STEP 3 - Refresh the drivers
1. Right-click the entry with the error mark, select Uninstall.
2. On the top menu, click Action then select Scan for hardware changes.

NOTE: If a device with yellow exclamation point (!) continually appears and disappears, then the player is most likely failed. Additional troubleshooting is unlikely to correct the problem.



SOLUTION 3 - Connect using MSC mode
Connecting in MSC mode will help determine if there is a problem with MTP mode or with the Auto Detect mode feature of the player. You can use Forced MSC mode or switch the player settings to MSC.

Instructions to connect in Forced MSC mode are listed here:
http://kb.sandisk.com/app/answers/detail/a_id/61

Instructions to switch player to MSC mode are listed here: http://kb.sandisk.com/app/answers/detail/a_id/207

If the player is detected in MSC mode but not when set to MTP mode, try to update or reinstall the Sansa firmware

NOTE: Sansa Express and Sansa Connect do not have MSC mode. For Sansa Connect you can try reinstalling the firmware using the Connect Recovery Mode.

Additional troubleshooting notes:
If you have replaced the Sansa Player and you still have problems getting it to recognize in the computer, then you may need to try some additional troubleshooting.
- Try connecting on another computer.
- Try using a different USB cable
- Try connecting to the back USB ports which may supply better power.
- If only MTP mode is not working, try reinstalling Windows Media Player
For Windows XP try also download and install the MTP Porting Kit
for more answers at:
http://www.doremisoft.net/Sansa-Video-Converter-Mac/

or http://kb.sandisk.com/app/answers/list/

Mar 03, 2010 | SanDisk Sansa e250 MP3 Player

1 Answer

I'm having trouble charging my mp3 it won't stay connected how do i fix that?


Refresh the driver

Connect the player to your computer.
The screen on your player should turn on, show 'Connected' and indicate the battery charging or full.
- If the player does not turn on try other USB ports or on another computer if one is available. Make sure you are connecting directly to the computer USB port and not to a USB hub.
- If there is nothing showing on the screen and the player does show up in as a storage device in an explorer window, then the players screen is just not working.

If you receive the error "USB Device Not Recognized" on the computer, the player is most likely failed. Additional troubleshooting is unlikely to correct the problem.
<<<<< BUT TRY THIS FIRST >>>>>

Check the Device Manager
1. Right-click My Computer, and select -- > Manage.

Click Device Manager on the left pane.
NOTE: Sansa MP3 Players can connect to your computer in MSC or MTP mode.
MTP mode is the recommended and default method for Sansa Players when used with Windows OS.

*** See This Tip Posted here ****
Solve your MP3 Player Connection Problem.

The Sansa player will show up on Device Manager's right pane as:
1. USB Mass Storage device (if the player is set to MSC)
2. Portable Device (if the player is set to MTP mode)

If there is a yellow exclamation point (!) or question mark (?) beside the device, try to refresh the drivers.
Refresh the drivers
1. Right-click the entry with the error mark, select Uninstall.
2. On the top menu, click Action then select Scan for hardware changes.

NOTE: If a device with yellow exclamation point (!) continually appears and disappears, then the player is most likely failed. Additional troubleshooting is unlikely to correct the problem.
>>>> BUT TRY THIS <<<<<<<
Connect using MSC mode
Connecting in MSC mode will help determine if there is a problem with MTP mode or with the Auto Detect mode feature of the player. You can use Forced MSC mode or switch the player settings to MSC.
Verifying and changing the USB mode of the device to MSC or MTP From the Main Menu, select Settings > USB Mode.



Feb 22, 2010 | SanDisk Sansa Clip MP3 Player

1 Answer

Computer does not recagnize MP3 player when connected


This may be caused by one of the following:
1. Minimum system requirements were not met.
2. Corrupted drivers.
3. Computer restrictions.
4. Power issue.

To resolve this issue, try the following solutions:

SOLUTION 1 - For brand new player or first time connecting to this computer.

For Windows XP users: verify the following operating system requirements are met.
- Windows XP SP2 or higher
- Windows Media Player 10 or higher

Download and install the latest Windows Media Player if it's not installed.

For Windows Vista users: If the player is seen in My Computer when using MTP mode, but not showing in Windows Media Player.
- Download the hotfix from http://support.microsoft.com/kb/939211.
- Run the hotfix.

For MAC users, see Sansa player not recognized by a MAC OS

NOTE: If you are trying to connect to a Computer at work that is part of a network, there may be user right restrictions that are set to disable access to new hardware or stop any program installations. You may need to check with your IT administrator to see if this is causing the problem.



SOLUTION 2 - Refresh the driver

STEP 1 - Connect the Sansa player to the PC
The screen on your player should turn on, show 'Connected' and indicate the battery charging or full.
- If the player does not turn on try other USB ports or on another computer if one is readily available. Ensure you are connecting directly to the computer USB port and not to a USB hub.
- If there is nothing showing on the screen and the player does show up in as a storage device in an explorer window, then the screen is just not working.

If you receive the error "USB Device Not Recognized" on the computer, the player is most likely failed. Additional troubleshooting is unlikely to correct the problem.

id10_not-detected.gif
.

STEP 2 - Check under Device Manager
1. Right-click My Computer, and select Manage.
id107-1.gif
2. Click Device Manager on the left pane.
id10-2-3.gif

NOTE: Sansa MP3 Players can connect to your computer in MSC or MTP mode. Exceptions are Sansa Connect and Sansa Express which only use MTP mode. MTP mode is the recommended and default method for Sansa Players when used with Windows OS.

The Sansa player will show up on Device Manager's right pane as:
1. USB Mass Storage device (if the player is set to MSC)
2. Portable Device (if the player is set to MTP mode)

If there is a yellow exclamation point (!) or question mark (?) beside the device, try to refresh the drivers.


STEP 3 - Refresh the drivers
1. Right-click the entry with the error mark, select Uninstall.
2. On the top menu, click Action then select Scan for hardware changes.

NOTE: If a device with yellow exclamation point (!) continually appears and disappears, then the player is most likely failed. Additional troubleshooting is unlikely to correct the problem.



SOLUTION 3 - Connect using MSC mode
Connecting in MSC mode will help determine if there is a problem with MTP mode or with the Auto Detect mode feature of the player. You can use Forced MSC mode or switch the player settings to MSC.

Instructions to connect in Forced MSC mode are listed here:
http://kb.sandisk.com/app/answers/detail/a_id/61

Instructions to switch player to MSC mode are listed here: http://kb.sandisk.com/app/answers/detail/a_id/207

If the player is detected in MSC mode but not when set to MTP mode, try to update or reinstall the Sansa firmware

NOTE: Sansa Express and Sansa Connect do not have MSC mode. For Sansa Connect you can try reinstalling the firmware using the Connect Recovery Mode.

Additional troubleshooting notes:
If you have replaced the Sansa Player and you still have problems getting it to recognize in the computer, then you may need to try some additional troubleshooting.
- Try connecting on another computer.
- Try using a different USB cable
- Try connecting to the back USB ports which may supply better power.
- If only MTP mode is not working, try reinstalling Windows Media Player
For Windows XP try also download and install the MTP Porting Kit
if u want more help u can go with these site:

http://www.doremisoft.net/Sansa-articles/Convert-video-to-Sansa-on-mac-osx/
http://kb.sandisk.com/app/answers/list/
wish above can help u solve your problems.

Jan 06, 2010 | SanDisk Sansa View 8GB MP3 Player - Black

1 Answer

Scandisk Sansa M240 in stops transfering tracks at 8% on Napster


go to yahoo find a driver and then reregister napster it should work

Jan 18, 2009 | SanDisk Sansa m230 MP3 Player

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