Question about Xerox WorkCentre Pro 575 Plain Paper Laser Fax

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Can not send faxes

I am receiving faxes; but can not send??

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Weird, it's usually the other way around.

Do you have DSL?

Plug a regular phone into the wall jack and lister for a dial tone.

Is the phone cord plugged into the LINE port of the fax?

Posted on Sep 23, 2008

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Cannot send or receive faxes to one particular number, but is able to send and receive faxes with other numbers


"cannot send or receive faxes to one particular number, but is able to send and receive faxes with other numbers"

If your machine can receive a fax transmission from one number, it will receive from all numbers.

If your machine can send to all but not to one particular number, please check that there is a fax machine there to receive it.

You can try to send manually and listen for beeps from the other fax -if one is present- then push the START button to initiate transmission.
If their machine is in working order, the transmission should start. (After the initial 'handshake' of course.)

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The document does not feed into the machine.
Be sure the document is not wrinkled, and you are putting it in correctly. Check that the document is the right size and not too thick or too thin. (See document types and sizes on page 43).
You cannot receive faxes automatically. Check if "TEL" appears on the right side of the display. In TEL mode, you
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The machine cannot receive faxes manually. Do not hang up the handset before pressing Start/Enter to receive a
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The machine does not send anything. Check that the document is loaded face down. Send should show up
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Your fax machine thinks everything is OK. If you can receive you can send.

call the failing fax number with a regular phone and listen for fax tones.

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1 Answer

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If it is properly connected to the jack in the machine and the wall, and it won't send OR receive...then it's NOT a simple problem, because nothing else need be done for the machine to at least "send" a fax.

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HI.when u try to receive or send any fax.fax gives any msg r not.first check ur telephone line.u have to connect it in line.there are two places in fax .one is ext and second is line.check it u r putting it line.for receiving check auto answer .put it on fax only mode.u will receive fax.MIAN AKHLAQ.if it helps rate the solution.

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Does the receiving or sending party have a DSL phone line?

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Instead of trying to send a fax try to call the number from a different phone. To see if the receiver is busy all the time..

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I would suggest there is nothing actually wrong with your machine, as you can indeed receive faxes from other parties. The problem mostly likely lies with the equipment and/or lines of the sending party. One thing you might suggest to them is to turn off ECM (Error Correction Mode) and/or lowering the sending/receiving speed of the machine - preferably the sending speed of the sending party.

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