Question about HP DeskJet 6122 InkJet Printer

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Printer Problems Dear leroyal, You recently replied to a post I made about faint lines and white horizontal lines on pages that I print. You replied that my ink cartridges may be dried up. Since I wrote you, I have since discovered that the problem only occurs when printing from Microsoft Word. Other documents and web pages print fine, so I don't think the problem is with the ink cartridges. And the test pages, which also print fine, are in black. Any other ideas? Thanks for your help. Terry

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  • gillian59 Sep 23, 2008

    Adjusting the print quality helped, but didn't completely solve the problem. Same with using Bold. Aligning the cartridges didn't seem to have any effect and "clean pen" was not an option.

    I don't seem to an application called wordpad on my computer, which is a Mac.

    At least with the adjustments you suggested, things are legible now!

    Thanks!

    Terry


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Hi Terry,

It's hard to imagine software being the problem, however, I never say never.

Have you tried the BOLD [B] tab in word?

Right click on the printer in control panel, select properties, advanced, and see if there's a contrast adjustment or print quality, select BEST

USUALLY this only works with laser printers, but it might be there.

Open the HP Tool Kit and select ALIGN CARTRIGES, and CLEAN PEN, if it's there.

Click start, run, type in wordpad, press enter, type something and print.

Please let me know. I'm stumped!

Posted on Sep 23, 2008

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