Question about HP Officejet 6310 All-In-One InkJet Printer

2 Answers

HP Officejet 6310-all-in-one won't fax or scan

The printer works just fine. For scanning, the machine refers me to the documentation which I no longer have. It's possible that something didn't get installed correctly.

I can hear the machine dial the # but it won't fax. Please help and thanks!

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  • rusltn Nov 09, 2008

    my 6310 faxes just fine no problem , however only half of people can send fax to me the other half can try 10 times and will not recieve. also i can not use the scan to button as it refers me to refer to device documentation? what is solution

  • Anonymous Dec 07, 2008

    scan to button not working on HP Officejet 6310 All-in-One Printer

  • Anonymous Dec 14, 2008

    Will not scan. Hp took control of computer online for 2 hours and coluld not solve the problem. They told me to call mkicrosoft for $59. NO WAY so I''m returning it to C.City today. Its no good to me if Hp cannot solve the problem, and I went thru 3 Tech's Jim

  • Anonymous Mar 06, 2009

    My all in one stopped scanning about 6 months ago. Everything else works fine. The scanner is the main reason I bought this machine. Says "No scan options. Refer to documentation to troubleshoot." I reinstalled the software numerous times. I performed the above solution and it still doesn't work. I bought this about 2 years ago, and the scan worked fine. All of the sudden, it does not.

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Go into your HP settings in your applications and use the HP Scan Pro. You can tell your printer/scanner to scan that way and it works. My scan button still doesn't work but if I access HP Scan Pro module from my computer I can scan.

Posted on Oct 22, 2010

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  • 234 Answers

Does the All-In-One say Sanner failure...?

Try the steps mentioned bellow

Remove both the ink cartridges from the All-In-One.
Unplug the power cord from the All-In-One as well as the power outlet.
Now move the carriage (carriage is the one which holds the cartridge) Too and Fro till you feel the carriage is moving smoothly.
Then insert the cartridges close the access door.
Plug the power cord directly to a wall outlet without surg protector.
Before connecting the power cord to the All-In-One press and hold the # and no 6 button and then insert the power cord, do not release the keys
until you see a message a reset (if the screen goes blank then release the keys and turn the power on)
Now try printing a test page or make a copy
Good Luck

Posted on Sep 22, 2008

6 Suggested Answers

  • 37 Answers

SOURCE: Can't scan- Refer to device documentation to

Try using widows paint. Look in windows accessories off the start program menu. If you open windows paint, look for open file from "Scanner or Camera". Most likely you can get the scanner to work again in Vista. Otherwise...try Vuescan scanner software. I think you can get a free trial period online and it should also work. You'll have to pay for that if you like it.

Posted on May 19, 2010

  • 1 Answer

SOURCE: HP Officejet 6310 All-in-one Scanning issues

I believe u have Vista. There is a known issue with Vista. The drivers in the Windows Vista operating system do not support button press functionality on the product. There is a workaround documented on the HP site. I had the same problem and this KB article helped me resolve it.

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00809848&lc=en&dlc=en&cc=us&lang=en&product=1120043

Posted on Jan 02, 2009

wgjohnson
  • 3 Answers

SOURCE: HP 6310 Scanner problem

Install these drivers and "controller" software from HP:
http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?lc=en&dlc=en&cc=us&lang=en&os=2093&product=1119598&

Posted on Sep 05, 2009

upvansh
  • 119 Answers

SOURCE: hp 6310. When I click

Hi
Please click on the following link to resolve the issue that you're facing

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c02450835&cc=us&lc=en&dlc=en&product=1119598&tmp_track_link=ot_search

All the best!!
Regards

Posted on Oct 30, 2010

damnor01
  • 1179 Answers

SOURCE: my hp officejet 6310 prints

Might I suggest downloading the latest drivers for you HP Printer.
It's all explained in my guide in easy to follow steps, it is entitled How to Install the latest drivers for Hewlett Packard Printer!!!

I think you will need to go through the options of your printer and find the settings/option to clear the memory. I think there is not enough memory to store the copy in before it prints it.

Navigate to the Windows control panel and double click Printers and faxes.
Right click on the Printer and select properties.
This is where you may be able to find the settings to reset the memory of your printer.

Another way or option to look at is to use the software/program for this printer. The software for this printer may give you the option to clear the memory for your computer.

You may also want to consult HP via telephone in this regard.

Thanking you
damnor01

Posted on Mar 11, 2011

6ya6ya
  • 2 Answers

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Posted on Jan 02, 2017

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