Question about Polycom SoundStation

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Opening Up A PolyCom Soundstation EX

I have a Polycom that doesn't seem to dial the numbers being pressed (lots of long distance calls to the wrong cities!!). I figured its probably in need on cleaning under the keypad, but can't figure out how to get to it. I can remove 3 screws, which gives finger tip access to the speaker, but can't pry open the rest. Hammer might work, but worried about the outcome. Anyone ever open one up before?

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  • tlee35 Dec 12, 2008

    My problem is very similar. All of my buttons seem to work. The on/off button, mute & the vol do what they are supposed to and I get a dial tone, but when I push the numbers they don't dial out. The dial tone never stops. If I call out from another phone & then turn my polycom on, I can use it just fine to have a conversation. Why can't I dial out on it? I am just plugged into a regular phone line.

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You have to remove the rubber footings directly under the keypad of your polycom. . . It has 2 screws under those rubber footings.

Posted on Oct 27, 2009

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First up, swap power-supplies - could be the PSU voltage is too low/high and is sending the polycom haywire.

Posted on Jan 06, 2010

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Someone in our office recently damaged the RJ-45 cable for our Polycom Soundstation. Because the jack was damaged I could not determine the order of the cables. After a call to polycom, we found the pinout information we needed - so I thought I would share, in case anyone else finds themselves in a similar situation:
With the RJ-45 prong pointing down the wires, from left to right are:
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  • Brown
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  • Yellow
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Then Crimp and test. I got this information directly from Polycom for use with the Polycom Soundstation. This information was not easy to get. They originally told me they could not provide the information and I would have to buy a power adapter. This is not true, just trim the cable and follow the above instructions.

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