Question about Polycom SoundStation

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Opening Up A PolyCom Soundstation EX

I have a Polycom that doesn't seem to dial the numbers being pressed (lots of long distance calls to the wrong cities!!). I figured its probably in need on cleaning under the keypad, but can't figure out how to get to it. I can remove 3 screws, which gives finger tip access to the speaker, but can't pry open the rest. Hammer might work, but worried about the outcome. Anyone ever open one up before?

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  • tlee35 Dec 12, 2008

    My problem is very similar. All of my buttons seem to work. The on/off button, mute & the vol do what they are supposed to and I get a dial tone, but when I push the numbers they don't dial out. The dial tone never stops. If I call out from another phone & then turn my polycom on, I can use it just fine to have a conversation. Why can't I dial out on it? I am just plugged into a regular phone line.

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You have to remove the rubber footings directly under the keypad of your polycom. . . It has 2 screws under those rubber footings.

Posted on Oct 27, 2009

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First up, swap power-supplies - could be the PSU voltage is too low/high and is sending the polycom haywire.

Posted on Jan 06, 2010

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Posted on Jan 02, 2017

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http://knowledgebase.polycom.com/kb/search.do?cmd=displayKC&docType=kc&externalId=10966&sliceId=SAL_PUBLIC_1_2&dialogID=979138&stateId=0%200%20977279
Description
sp.gif sp.gif There are three ways that a SoundStation can be changed from tone to pulse, which depends on when the unit was manufactured.
1. Pressing the Keys 3&Vol + simultaneously, will toggle between Pulse and Tone while the unit is in On Hook Mode (off).
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3. Operation done by DIP switches. Dipswitch Configuration On the bottom of the SoundStation, in the lower left hand corner of the large sticker may be a small silver sticker. Underneath that sticker are 4 DIP Switches. Switch number 4 is for tone and pulse,ON being tone, and OFF being pulse. Do not change the other three swithces as this could render the phone inoperable.

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