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Printer just a few mos old. worked well for 3 weeks then black very very light could hardly see. INstalled new ink cartridge even tho showed 80% full.same thing checked and rechecked installation with still no results. KSN 658698

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If your printer is only a few months old, I would suggest to return it to the store and ask for a replacement or get it fix under manufacturers warranty.
Most electronics devices come with one year warranty.
Good Luck.

Posted on Sep 22, 2008

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I can't print with the black ink. I performed a print head cleaning, and then I printed the nozzle check pattern. I noticed that the Cyan, Magenta, and Yellow shows up. However, the black checkered...


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Note: if you have a really dried out head, you sometimes have to soak from the top inlet ports and the bottom nozzle surface to clear, but unlikely in you case since you had a black cartridge installed with ink in it (this keeps the top port from drying).

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75aba9d.jpg3f22050.jpg

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More that likely the refilled ink cartridges are faulty and should be replaced. While some folks have pretty good luck with refilled cartridges, it is generally better to stick with the new ones.

As to the problem with old cartridges, keep in mind that the estimated ink levels are just that - estimates. However, if your printer has an option for cleaning the cartridges, try that before chunking them. Take them out, put them back in, and run the cleaning process. Sometimes the nozzles can get clogged up and running the cleaning process will clear them up. ( DO NOT TRY TO CLEAN THE CARTRIDGES MANUALLY!)

If none of this helps, you will more than likely just need to get some new cartridges. - Graye

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New Ink cartridges registering as empty ...


Is it an HP printer? We had the same problem at work with print cartridges purchased at Staples. They have a major quality control problem. Your new print cartridge may be empty or dried out (died on the shelf). It's my problem at work, as I have over 80 HP deskjets, and Purchasing still insists on buying the Staples cartridges rather than the HP.

Sometimes if you shake a print cartridge really hard it may correct the problem. However, I would buy or borrow a black HP print cartridge and try it out in your printer. Works almost every time on the job. Good luck.


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