Question about Tomtom Maps Software

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Tom tom is not working

I have got the tom tom 510. When i switch it on the 2 hands come on the screen then the sim card symbol comes up with a red cross on it. It will not do anything. I have tried re settting it and takng the sim card out, but non of this works. Can you Please advise me what the problem may be and the cost to have it repaired?

Many Thanks

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  • jonslatts Oct 22, 2008

    i have a tomtom 500 and when i turn it on a picture of the tomtom with the sd card being removed then a red cross coming over it

  • Bangadad Nov 15, 2008

    I have exactly the same problem, the two hands come up when I switch it on and then the sim card appears with a red cross.

  • michael carr Apr 27, 2009

    yes i have the same problem can anybody help

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  • 3,230 Answers

Hi there,
1: Make a full back up of your SD Card.

2: Delete your SD Card.

3: Install the latest update to your Device, you will need to log in to the Tomtom website, select on the support page, select on the 1st question ' Update , follow the instructions on how to download and install the Update on to your Device

4: Re-install your Backup. The only Folders that you will need to re-install are the Voice, Map and Zip Folders.

Posted on Jun 23, 2009

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Posted on Jan 02, 2017

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1 Answer

Tom Tom sim card error


Hi.

You need to replace the SIM card located on a slot at the side of your GPS.

Before replacing the SIM try turning off the TomTom, removing and reinserting the SIM.

The card can be purchased at any TomTom authorized seller, or contacting TomTom online.

See Contact - TomTom, portable GPS car navigation systems

Jan 08, 2010 | Tomtom ONE GPS Receiver

1 Answer

The sim card symbol appears on the screen when unit is switched on, but has a red crosss over it


After inserting the sim card you need to restart your tomtom to make the X go away! At least that’s what they say on the tomtom web site!

Dec 17, 2009 | Tomtom GO 510 Car GPS Receiver

1 Answer

Tom tom screen showing sim card with red cross through it


your tom tom need a sim card what go on the side of it that y you got the red cross through it please go back to the shop where you got it and ask for you tom tom sim card then it will work 100%

Dec 14, 2009 | Tomtom ONE GPS Receiver

1 Answer

Tom tom go 510 won't go ............


I red cross usually indicates an SD card problem.
With most tomtom's usually removeing the SD card and powering up will resolve the issue.

If not then a HARD reset without the SD card may be called for.

If it does prove to be an SD card error then formatting in a proper card reader using FAT32 as the file system and then copying the files back over from the tomtom usually does the trick.

Or format and restore from a back up to the card. can work too.

It may also mean that a files might have been deleted or become corrupted.

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Tom tom seems stuck on opening screen


IT WONT DO ANYTHING PASS THE SIGN WITH 2 HANDS

Apr 20, 2008 | Tomtom ONE GPS Receiver

1 Answer

TOMTOM 510 not reading SD card


I did find out how to solve the problem. I can't remember exactly where I found the solution but I think it was on TOMTOM website. You have to connect to TOMTOM home and reinstall the application. I put the TOMTOM disc in the computer (which came with purchase) and reinstalled the program. Which I thought was weird as everything appeard to be fine with TOMTOM home). Anyway, it worked. Good luck.

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Tom tom 300


"My tom tom wonts switch on. I have reset it and still it comes on with a boom boom noise and shows the 2 hands on the screen. It also shows the loading bar at the bottom, but then it just freezes and nothing happens. can anyone help please ASAP"

Sound as though your Map data card is corrupt. Remove the SD card and check it with your computer using a card reader. Backup the SD card onto your computer. You can run either chkdsk or go to the drive letter under 'My Computer' right click and select properties, then tools, then check now. You can also try starting the Tomtom with the SD card out of the unit. It should show a picture of the Tomtom with a 'X'. You can also try copying the data on the SD card to another SD card.

Sep 12, 2007 | Tomtom GO 300 GPS Receiver

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