Question about HP Printers & Copiers
ISSUE: The customer may experience a missing color plane if the toner cartridge door is opened partially and then closed. This may occur anytime the toner cartridge door is not opened fully and then closed. SOLUTION: Open the toner cartridge door completely. Pull the toner cartridge tray so it extends until it stops. Verify the cartridges are in the tray correctly, adjust if necessary. Close the toner tray and toner door and try reprinting the job. If one or more of the colors is still missing verify that the cartridge is not empty.CAUSE: The toner cartridge tray will disengage the toner drive mechanism when the front door is partially opened. In some circumstances the toner drive mechanism will not reengage when the door is closed. The result is one or more color planes will not form an image during the printing phase.
Posted on Sep 22, 2008
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