Question about Office Equipment & Supplies
Without knowing the make and model of the printer, it is hard to answer this question.
a paper jam is detected by a printer in one of two ways. Either paper has not reached a sensor in the time it should have, or a sensor is blocked when it should not yet be.
Several things can cause this, one of which would be obvious, in that paper is actually jammed and blocking a sensor that should be open.
Another cause is that paper has not reached a sensor in time. This can be caused when a pickup roller is worn, and not actually pulling paper from the tray, so it sounds like it is working, but there is no paper to print on.
and finally another cause is a broken or malfuntioning sensor. In this case, you will not find any paper blocking a sensor, and is usually an instant failure when the unit is turned on it will automatically error out with a paper jam error. In my experiance, this is usually a broken paper exit flag on the fuser, caused by a paper jam being removed by pulling the paper out of the fuser backwards and breaking the flag.
Posted on Sep 28, 2008
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Posted on Jan 02, 2017
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the sheets of paper from the feeder.
2. Try to reach for the paper jam.
3. If paper jam can't be reached, open the printer cover to access the cartridge area. You may be able to get a better hold of the paper jam in the cartridge area.
4. Remove the paper jam and make sure not to tear or leave any torn piece of paper in the printer.
When paper jam is clear, try to print
a document again to verify that the problem is fixed.
If problem continues, please contact Lexmark Technical Support Center for additional assistance.
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