I can turn on the camera and the screen in back says "Access" and then it says turn the power off and on again. I do what it says and it keeps telling me to turn off the power again. I can see the pictures that I have taken but I can not use the camera to take more pictures. What is wrong? I just started doing this out of the blue. any suggestions?
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Re: Sony dsc w50 quit working
This error happens when the lens cannot come out to a proper position.
I had this problem with this camera once.
I did a dirty technique to make it work.
When its on, try pulling the lens out (do it gently). Now the access error should go off.
Hope it works. But please pull it gently.
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(i) Please check if the Battery is fully charged. (ii) Next, turn off the Camera, remove the Battery pack then press and hold the Power button for 30 seconds. (iii) Then, reinsert the Battery pack and turn ON the Camera. (iv) Next, try to access the menu options either by directly pressing the menu buttons or while reviewing the images. (v) If the menu options are accessible while reviewing the captured images then reset the Camera to the original factory settings. Please follow the steps given below to reset the Camera to the original factory settings: (a) Turn ON the Camera. (b) Access the menu screen either by directly pressing the Menu button or pressing the menu button while reviewing the captured images. (c) If menu screen is accessible, then press the right arrow on the Control button to select (Setup) Settings, then press the right arrow again. (d) Next, select the Setup 1 option by using left/right/up/down arrow on the control button. (e) Then, select Initialize and OK. (f) Finally, follow the on-screen instructions to set the clock in the Camera.
Performing the above steps will reset the Camera to the original factory settings. If the issue persists even after performing all the above steps successfully then the issue is related to hardware malfunctioning and service is required.
Please feel free to contact for further information or any clarification.
The focus is stuck - could be sand etc. You will have to contact yout local Sony service center or if they ask too much, you can contact me at firstname.lastname@example.org I work in a Sony service center and repair these every day.
ACCESS error could happen when lens gets stuck but if it happens when lens moves back and forth without problem it usually means that where the lens assembly plugs into main system board connection is loose. These connections are held in place by a very small thin fragile plastic clip and a few drops could be enough to snap it but not do any other noticeable damage to camera. Camera would need to be opened to see if clip is broken or maybe cable just needs to me reinserted. Either way only open camera if no longer under warranty and you are somewhat handy
It is a fairly regular occurance at our shop to see a Sony camera which, when you turn it on, extends and retracts the lens slightly several times and then says "turn the power off then on again". We were unable to find the cause of this issue for quite a while and ended up forwarding cameras with this problem to Sony for repair.
Recently one of our techs found the issue to be a "lazy" focus motor. The motor was still functioning, however it was not functioning 100% and did not perform as the camera expected, causing the error.
This is not necessarily the issue with your camera, but it is likely given how many Sony's we have seen doing this.
If the camera is under warranty, definately send it in. If it is not, find another repair provider as Sony will charge you quite a bit for the repair.
Advance Camera Repair