Question about KitchenAid KEMC377K Convection / Microwave Oven

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KitchenAid Superba Microwave/Oven, Microway Door message

My KitchenAid Superba Microwave , KAW38AVM726, will not start. I get a "Door" message when I try to start it. The Message only shows when I try to set the time with one of the function buttons, like Defrost times. If I just try to start it with the Start button, it just beeps three times.

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  • rwissmach Oct 11, 2008

    I get the "door" message when I try to use the microwave oven.

  • Anonymous Dec 20, 2008

    I have the same problem

  • Anonymous Mar 13, 2014

    not heating

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  • KitchenAid Master
  • 8,820 Answers

This is usually caused by either a bad door switch, a loose door switch mount (which are pretty simple problems to fix) or occasionally a problem on the control panel.

Even though a door switch clicks, it may still be bad inside. Its continuity must be checked.

Door switch or mount trouble can be caused by slamming the door or by opening the door while it's cooking without hitting the Stop pad first.

There are plastic mounts inside the microwave which hold the door switches and onto which the door latches lock when you close the door.

The screws on these mounts may be loose. If they get too loose, the switches will not be activated properly.

Sometimes it's a broken tab on the switch holder, allowing the switch to rotate just out of position. This tab can be hard to see, since it is under the bottom edge of the switch.

One test that sometimes helps is to gently lift up (and/or push down) on the door or handle as you try to start it. If it works or tries to work, then it's a door switch mount or door alignment issue.

If you or someone you know decide to look into it, we have critical information on safety, disassembly and door switches at our site, and our link is at our listing here on FixYa:.

You can find helpful exploded view diagrams and order parts by entering your full model number here.

There may also be a "mini-manual" hidden inside the unit behind the control panel or hidden on the left side behind the grille, which is very helpful when troubleshooting & testing.

If you only need a switch, you can order one from us for $5 postpaid.

If you think the problem is on the control panel, we repair these nationwide by mail for $39.95 postpaid in most cases.

We're happy to help you with free advice and we'd appreciate your thoughtful rating of our answer.

Posted on Sep 27, 2008

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You can find helpful exploded view diagrams and order parts here.

There should be a "mini-manual" (tech sheet) hidden inside the unit behind the control panel or hidden on the left side behind the grille, which is very helpful when troubleshooting, testing, and locating components.

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