Question about HP Officejet 5610 All-In-One InkJet Printer

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Photo paper too thick causes jam

I have used 9 mil photo paper for a year. No problem. I received some new photo paper and it causes jams. It will not print. I think it is too thick. Is there an adjustment for this paper?

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You said that the photo paper you used to use was 9 mil, which seems to be well within the product specifications. You don't say the actual size of the photo paper you are using now, just that it is too think. Have a look at the product's specification's page. Scroll down to the Paper Specifications section of the page and see if the paper you are currently using is supported. If not, you'll have to go with thinner paper. Here's the page:

HP's Product Specifications

Posted on Sep 30, 2008

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From page 88 of the User Guide.

For your printer you can use the following types of paper and other media.

??  Size

• Standard paper: From Legal size (8.5 x 14.0 in.) to A5 size (5.83 x 8.27 in.)
• Non-standard paper: From 3.54 x 4.72 in. to 8.5 x 23.0 in.
• Others: Envelopes (US Com. #10 and European DL)

Important ?ž₪ Do not use the following types of paper. Using such paper will not only produce unsatisfactory results, but can also cause the printer to jam or malfunction.

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Paper that is too thick* (more than 28 lb.)
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* non-Canon branded paper


??  Weight

17 to 28 lb.

Do not use paper heavier than this (except for supported Canon-brand media), as it
could jam in the printer.
??  Types

The following types of media can be used. For more information about the media and the
printing methods, refer to the specific sections.

Plain paper: Refer to the printed Quick Start Guide.
?ž¡ Envelopes
?ž¡ High Resolution Paper HR-101N
?ž¡ Glossy Photo Paper GP-301/GP-301N
?ž¡ High Gloss Photo Film HG-201
?ž¡ Glossy Photo Cards FM-101
?ž¡ Photo Paper Pro PR-101
?ž¡ Photo Paper Pro PC-101S
?ž¡ Transparencies CF-102
?ž¡ T-Shirt Transfers TR-201
?ž¡ Banner Paper


If you are receiving a paper thickness error (are there lights flashing?) is the thickness greater than 28 lbs? You can refer to the User's Guide beginning on page 140 for infomration on error light patterns.

Have you set the Paper Thickness Lever properly? Looking at the printer from the front; To the left for normal paper; To the right for thicker product (e.g. envelopes, t-shirt transfers, banner paper).

Trust this is helpful. Please vote. :)





http://www.usa.canon.com/cusa/support/consumer/printers_multifunction/s_series/s520#ServiceAndSupport

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