Hi I have an error message that says... error occurred call service person c6000 on my KYOCERA copystar CS-1820. I dont know how it got there and it will not go away. It will not even turn off using the power button. The only way to power it down is by un plugging it. Please Help!!!
Your problem is heat related, or the lack of heating at least. one of 2 things went wrong here... either the fuser unit overheated causing the thermal fuse (aka the thermostat) to blow, or the heating lamp in the fuser unit is blown. Basically the 6000 code is displayed when your machine fails to reach the correct temparature at a specific time. Unfortunately you will have to call a service person to check which to of the mentioned components are at fault and to replace that component for you. After replacing, the component the code will still be displayed as a safety measure, so the service representative will need to clear the code via the machine's service mode
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