Question about Xerox Office Equipment & Supplies

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We have a Xerox M20 Copier/Scanner/Fax/Email which we have always used strictly as a copier. We need to use it as a scanner, to reduce paper in the office and access/share documents electronically. I upgraded the Xerox copier with the Xerox Network Accessory Kit and connected it to the router so I can now print anything from my computer to the Xerox copier. I installed the Scan drivers and scanning software (Scansoft OmniPage SE 2.0/PaperPort 9.0) which was included with the purchase of the copier. The connection from the computer to the Xerox works great. But connect get a clear connection from the scanner to my computer. Copier is always on and does not have a separate scanning button to activate scanner. Whenever I use the OCR wizard to connect the OmniPage software to the Xerox copier it says the (Port is disabled; it cannot find the scanner). The port is open because I can print to the copier. All the instructions say is make sure the scanner is on. The scanner is part of the copier and is never turned off. Any ideas on how to fix this problem. I would love to start scanning documents, but cannot get bidirectional connection to work. Thanks so much for any input.

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  • cramsey Sep 23, 2008

    Thanks so much. That was the problem. We are now scanning. Very helpful!

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To scan a document to file (Scan to File), the WorkCentre must be directly connected to the workstation using a USB or parallel connection. Scan to File is not supported over an Ethernet connection.

Posted on Sep 22, 2008

  • Rick Kasper Sep 23, 2008

    You are welcome. Believe me I fouind that out the hard way myself.

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