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Every time that I try to print, the service error 5700 comes up. It tells me to check printer. I have to troubleshoot until it works again. I reset it than shut off and restart or occasionally restart the whole computer. Any suggestions?

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  • Binny7711 Sep 22, 2008

    Thank you very much.  I have tried that in the past and it works most of the time but unfortunately not all of the time.  Take care.

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It could be a loose cable or loose connection. Try to fix all connections. Make sure all pins are firmly inserted.

Posted on Sep 22, 2008

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Error 5200 of canon pixma mx328. i already tried turning it on and off several times and even got the cartridges and returned them back but still when i tried to print a page error 5200 still...


Error no 5200 is caused by its temperature high.. to solve your problem follow the instruction given below::

1. Turn Off printer, cable power still plug in.

2. Press Stop/Reset button, don't release the button.

3. Press Power button by holding without release and than release Stop/Reset Button.

4. Press Stop/Reset button two times (2x) now release the Power Button.

5. Wait until service mode to zero (0).

6. Turn off the Printer, cable power still plug in.

7. Press Stop/Reset button, don't release it.

8. Press Power button don't release & than release Stop/Release button.

9. Press Stop/Reset button four times (4x), wait until service mode to "1"

10. Turn off printer, and loose cable power, wait for one (1) minute.

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1 Answer

Alarm light flashes, and I can't print anything. a box comes up on my computer screen that says Service Error 5700..to cancel the printing and push OK on the printer. Nothing works!


First allow the printhead to cool down. Disconnect the USB cable, plug it back in. Turn the printer on and off and check for any obstructions or paper jams. (Look specifically along the print head path.)

This error usually indicates a problem with the paper path (or pick up) for Canon Printers. There is a guide that needs to be exactly positioned relative to the chassis and it can come loose. Servicing this is complicated - you need to remove the sides and the bottom of the printer then check the guide position. Finally you disconnect the Logic board and loosen mounting screws. Reset the guide and reassemble the printer. (You will need a detailed set of pictures for the positions and I don't have one for this printer.)

Canon recommends you send the unit for service if there first set of solutions do not work. (That's the check for obstructions section.)

I wish that I could be of more help.

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Otherwise you may try to reset the device:

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Scanner light should come on at power up. Found ribbon cable connecting scanner unit to base had come unplugged from socket on circuit board. The ribbon cable is one of three found near back hinge of scanner and is hidden underneath the other two. It should drape over the edge of circuit board and then plug into small recepticle on inner side of board. I plugged it in and printer works again. Hope this helps.
Or try:----------------
TRY THIS STEPS... Reset Counter Service mode operation procedures -
1) With the printer powered off but connected to a power source, press the Power button while pressing and holding
the Stop/ Reset button.
2) When the Power LED is lit, press the Stop/Reset button two times while pressing and holding the Power button.
3) When releasing the Power button and the Stop / Reset button (regardless of order), the printer will move into a
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4) When the LED lights in green, press the Stop/Reset button the specified number of time(s) according to the
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The number of the Reset
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3 times Orange EEPROM reset
4 times Green Waste ink counter reset See waste ink counter reset
procedures below.
5 times Orange Destination setting See Destination setting
procedures below.
6 times Green Print head deep cleaning
11 times Orange Button / LCD checking
12 or more times Returns to a menu selection
IF THIS STEPS DOESN'T WORK, YOU NEED TO BRING THE UNIT TO YOUR NEAREST SERVICE CENTER...

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I have had a R300 for a while now and had a few cartridges in it. Recently a message came up on the screen 'parts inside your printer are at the end of their life' and the printer refused to work!
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