Question about Digidesign MBox 2 External Sound System

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Protools mbox2 issue

Hi my friend,
noticed you had helped someone out with an Mbox 2 problem so was wondering if you could help me out.
I was using my Mbox2 pro factory unit as normal but had to move my equipment to another room. I set up my gear as normal but the Mbox2 will now not work. The green LED in the top left of the front panel usually flashes as my laptop boots up and then stays solid green when it is ready to use. But now it just keeps flashing and protools will not load because it thinks the mbox is not connected. I have tried all the usual unplugging and plugging back in, loading the protools software again etc but it still just flashes. I was wondering if the problem could be the firewire connection between the Mbox and the laptop as the cable I use always comes out of the firewire port on my laptop. Sometimes the connection is lost when I'm using protools and i get an error message that I need to reconnect my Mbox 2. Sometimes just slightly moving the cable can cause the connection to break. The cable I use isn't the cable that came with the Mbox as the firewire port on my laptop is a small port whereas the mbox port is large (sorry for the lack of technical descriptions). Any advice would be appreciated. I'm not sure where to start with the troubleshooting, whether its the Mbox2, the cable or the laptop!

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  • steggers Sep 23, 2008

    yes. I'm using the same power supply adapter that I always have used.

  • Nathan Ayers
    Nathan Ayers May 11, 2010

    are you using the power supply for the mbox?

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  • 243 Answers

It doesnt sound like its the mbox more maybe the protools install. But as far as the cable goes can you tell me if you can ping the mbox throught the 1394 connection. If you cant ping it then damage may have been caused to the unit and it may need to be serviced. I fix my own M-box's but in my store it only costs around $50usd to fix almost all problems with a mbox2

Posted on Sep 23, 2008

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