a 6ya Technician can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repair professionals here in the US. click here to Talk to a Technician (only for users in the US for now) and get all the help you need. Goodluck!
- If you need clarification, ask it in the comment box above.
- Better answers use proper spelling and grammar.
- Provide details, support with references or personal experience.
Tell us some more! Your answer needs to include more details to help people.You can't post answers that contain an email address.Please enter a valid email address.The email address entered is already associated to an account.Login to postPlease use English characters only.
Tip: The max point reward for answering a question is 15.
In most cases, the ring tone callers hear (incoming ring tone) is controlled by your cellular service provider.
Try this first: (On the Internet) Sign-in to your cellular account. On your account page, look for a link that directs you to your incoming ring tones (or similar). There, you can change your incoming ring tone.
If you're unable to do that, contact your cellular provider's Customer Support. They can assist you in changing your incoming ring tone.
Some how your phone was reset or had the tone turned off. Just follow the below guide and your audio should come back on. I would do a soft reset (turn off the handset, remove the battery then reinsert) before performing the instructions.
Tone settings To select a ringing tone for voice calls, select Tones > Ringing tone. To select a ringing tone for video calls, select Tones > Video call tone. To set the ringing type, select Tones > Ringing type. You can also set the device to sound a ringing tone that is a combination of the spoken name of the caller and the selected ringing tone, when someone from your contacts list calls you. Select Tones > Say caller's name. To set the volume level of the ringing tone, select Tones > Ringing volume. To set the various alert tones, select Tones > Message alert tone, E-mail alert tone, Calendar alarm tone, or Clock alarm tone. To set the device to vibrate when you receive a call, select Tones > Vibrating alert. To set the volume level of the device keypad tones, select Tones > Keypad tones.
I have included a link to download your user manual if needed, it comes as a PDF file so you need to have adobe PDF down loader
Settings In this menu, you can adjust various phone settings. To reset some menu settings to their default values, select Restore factory set. Tone settings Select Menu > Settings > Tone settings and from the available options: Ringing tone-To set the tone for incoming calls Ringing volume-To set the volume level for the ringing and message alert tones. If you set Ringing volume to be level 2 or above, your phone rings with the ringing volume ascending from level 1 to the level you have set when there is an incoming call. Vibrating alert-To set the phone to vibrate when you receive a call or a text message Message alert tone-To set the tone to sound when you receive a text message Warning tones-To set the phone to sound tones, for example, when the battery is running out of power
Does the phone ring when you receive an incoming call? If so, press Menu go to Control Panel (or might be the profile is shown in the menu) after control panel, Profile then Options and then Personalize, then, scroll down and again select Message Alert Tone, set the Tone for the message. Also make sure that the volume is turned up. Save the settings and try again. If this doesn't help and you don't hear any ring tone during an incoming call, let me know after checking the sound settings.