The background white turns to green...when we tried to scan colored pictures and documents when we do the preview ..the background is green.
Please help how to figure out this problem...one thing more i want to reinstall it anyway as another option but the problem is we lost the installer and until now we cannot find it...
Check the lighting in your room, i had the same problem but i had a light in the ceiling right over the scanner and believe or not it shows in the scan, i put the scanner on the floor to check on it and it worked!!! i hope that thats your problem.
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you need to depress the original onto the scanner it could be the scanner is not fully resting on the flat surface, or not fully closed, say for example there is a big gap on the scanner and the white plate, try scanning a single sheet only and see if you have the same prob. i assume you are scanning a book or thick material or something, the colored images you see is the reflection of the scanner that goes astray from the actual images that needs to be scanned, the light that was exposed without the white plate reflected was converted into Green and Blue, pls try .
Pls check your color Scan settings. Generally there will be some color difference between the original and scanned Image because, the original is 'reflected light' whereas, the scanned image is a 'source light' on the monitor. The monitor setting can also affect the color output.
Sorry to ask u ,how old it is,this kind of problem is found due to following reasons
1)driver software:uninstall n reinstall driver
2)scanner is dusty:clean the scanner from inside
3)inner scanner cable(black cable) defective:replace cable
but before all try this
1)go to my computer,u can see icon of scanjet 2400
2)right clk,clk get pictures.....,new window will open,
3)click preview n wait n see does it shows the preview?
4)if it shows preview then reinstall hp director,or try above mentioned steps,definately the problem will be solved,
have u checked,the driver software reinstalling,u also try to preview n scan image by going to my computer ,right clk on the icon hp 2400 scanner ,clk get pictures,fist check preivew,then scan.check for the results ?,if not ok ,pls revert for further solution