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If Your players power is on and refuses to open, it is either the disc tray is jammed or the mechanism is not functioning properly, what You have to do is to service the mechanism, To service the disc tray please follow the steps below:
The instrument You will be needing is a screwdriver and gloves,
Power off the player,
Unplug it from the power outlet,
Then You allow it to rest for about 6 hours, Then You put on Your gloves, and unscrew the screws around the player,
Take off the players cover and check the mechanism on the left side of the player,
Plug in the player then You power in on, press the open button and see if it will attempt to open, once it attempts to open,
Then You apply a little force in pushing the disc tray in the direction it is supposed to open,
Pull it out and in several times till it seems free and opens on its own when You press the open button,
If it still does not open on its own, then it means the mechanism is bad and need to be replaced.
To replace the mechanism, just carefully disconnect it and get a replacement,
Reassemble the replacement into the player,
Then You try to open the player, it will work this time,
Reverse the process to reassemble the player back together.
It sounds like the DVD mechanism is out, if you are interested in purchasing one you can do so by emailing your request for pricing and availability to email@example.com, they normally run at about $135.00 plus shipping and handling and they are not to hard to install yourself.
im not resposible for anything here but try this. stick another disc in only about half way or as far as it will go up to that point. when the loading mechanism in the player sees another disc trying to come in, it pops up to accept the disc. it should spit your stuck disc back at you while holding the new disc in your hand.
if it's not, try taking it back to the store and asking for a replacement. don't let the floor salesman tell you no. insist on speaking to the manager. my strategy is to: "be polite, appear slightly stupid, and dont take no for an answer" it works 80-90% of the time.
if you cant get anywhere (or dont want to try that route), then you have nothing to lose. open the case and try to clean the mechanism and lens
two screws on either side of the unit, and i think another 4 screws on the back side. this will allow you to pull the top cover off the unit.
clean the mechanism, and clean the lens. you can buy cleaner if you want, but i just use a soft cloth and some "no-streak" type window/glass cleaner (windex)
clean your disks as well. this DVD player seems to be sensitive to scuffs and dust more than some other players. you just have to be persistent.
or you could buy another DVD player. at $60, its really a pretty good deal anyhow.
Either a disk problem, or a player problem.
If you get the "no disk" message when using other disks(try originals if you were trying burnt), that aren't scratched, then it's possible that the lens needs cleaning.
open the player, locate the lens, and gently brush off any accumulated dust. If you see none, then it will take a more serious repair, possibly to the motor assembly, or the lens mechanism.