I have a simpletech 250Gb HD. I use a Macbook at home and PC at work. The HD does not come up on the mac desktop or the "My Computer" folder of the PC. Both usb cables are connected to ensure there is enough power but I still get nothing. Since the drive doesn't pop up I can't reformat the drive. Any suggestions?
Matt
You need to partition the drive in the first instance before it will do anything, ( as they are not initially partitioned) you need to go into logical drive management to partition the drive. (right click on my computer, select Manage then when the mangement screen comes up select logical drive manager, you should then be able to see your unpartitioned drive which you should then be able to partition and format)
click start control panel administration tools computer management device manager look through all of your devices if you see a yellow question mark?or exclamation mark ! or red x
right click to reinstall drivers or
if you can see your usb but its not working
ports(com&lpt)right click update driver
if this fails to fix the problem
check usb leads for secure dust free seating
sometimes the wires inside the cable will be damaged due to bending or stretching or placing heavy equipment upon the cable
just replace the cable of the hard disk, when you plugged the external disk drive you got that windows could recognize the USB device change the cable everything should work fine again,
check the USB leads that attach to the motherboard usually red-white-green-black make sure they are securely seated and have no dust build up on them dust will cause static and a lot of unforeseen problems
hope this helps
if this fails to fix the problem
you might have to install a usb 2 or 3 card they are cheap and easy to install you can buy these on Ebay very cheap
hope this helps
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In regards to this, I get an error message saying that the device cannot start. what would the next step be?
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