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Descaling the Palazzo: The Palazzo is programmed to descale the boilers on its own, when set in the correct mode. You program the machine to descale it's self, do the following. With the machine turned on, push and hold the left 2 buttons (clean and pre-ground). This should light the top right red indicator light. Mix your descaling crystals in 32 to 48 oz in your water tank. Stir until they are completely dissolved in the water. Next, have a container that can handle about 2 quarts of water under the steam wand, or have the machine positioned next to a sink. Next open the steam knob on the right side of the machine. You should hear the pump turn on and pump about 2 to 3 oz's. of water through the wand into the container. The pump should turn off and there will be a wait of about 2 minutes. The pump should turn on again and more water will come out. It will do this until it has completely drained the water tank. Do not interrupt this cycle until the machine has stopped on its own. When it does stop, all lights on the bottom will flash. Rinse out the water tank and refill with fresh water. Place the water tank on the machine again, and then close, and then open the steam knob again and let the water just flow through the boilers until it is emptied by the machine. Don't turn off anything until the machine stops on its own. This will clear the descale light. Refill the water tank again with fresh water and your ready to go.
That is serious, that means the grinder is jammed or not working. To check the components of the machine follow these instructions.
Press and hold the steam button and turn on the machine, when you see the lights going around in anticlockwise direction, release the button. Turn the coffee dial to the left and press the steam button, the grinder should turn. Dial on the right and pressing coffee ****. water pump runs. Press steam ****. brew group go up, dial 1/4 to left B/Group down.
If grinder not turning the motor is bad. Hope it will help to find out.
Hi Starbucks used to carry a descaling product for their machines. Yes don't use vinegar because it is only 5% before you dilute it. It also leaves a taste for about 2 weeks that will affect the taste of your coffee. You can use Citric acid. 1 tablespoon per 32 oz of water. Use at least 2 table spoons. Dissolve the descaling solution so there are no crystals left. Now. Turn the machine off and then push and hold the 2 buttons at the same time. While holding them down, turn the machine on. Release the buttons and turn the dial counter clockwise till it stops. This will keep the machine from heating. If you push the steam button the pump will activate. Open the steam knob. Run 8 oz through the wand and rekease the button. Let it set for 10 minutes, then open the knob again. Repeat until the tank is empty. Rinse with a whole tank of fresh water and your done. If you have the Digital there is a program in the menu for descaling. There is also a program for resetting the descal mode so it will tell you the next time it need to be done. Chose yes and push the enter button. Also change your water hardness to 4. Descale more often than not enough.
The machine is still stuck in the descaling cycle. You must open the steam valve and let all the liquid drain from the tank. This takes approx. 45 min. because it comes out intermittenly. After this is complete all the front buttons will flash. Close the steam valve, rinse the tank, then fill it with fresh water. Open the valve again and let all the water drain from the tank again. This time it will only take a couple of minutes. After it has completed close the valve and the machine will return to normal operation.