Question about HP PhotoSmart C4280 Laser Printer

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HP Photosmart C4280 All-In-One Will Not Scan

Whenever I attempt to scan something, I get a message that says "error occurred sending the scanned images to." As I'm sure you know, the HP Photosmart C4280 is a printer, copier, and scanner combined. The printer works fine....the copier works fine...but if I put a picture on the scanner to be scanned, all I get is that "error" message I just told you about. Do I need to just get the CD that came with the printer....put it in....totally uninstall it....take it out...shut down the computer....unplug all the cords linked from the printer to the back of the computer....wait about 10 seconds....then plug everything back in as if I had JUST purchased the printer and this was my FIRST time hooking it up?

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  • Anonymous Jan 09, 2009

    same thing; i can't choose a directory from the dropdown menu for it to dump the images into.

    very very frustrating.

  • Anonymous Jan 10, 2009

    I have a C7280 that is having this exact problem.

  • Anonymous Jan 14, 2009

    Another with exactly the same problem.

  • Anonymous Jan 14, 2009

    exactly the same problem ... so frustrating

    please help !!!

  • Anonymous Jan 14, 2009

    hi i

  • Jimmy4su Jan 25, 2009

    I have a Macbook Pro with Leopard. I have the HP Photosmart C4280 and have never had a problem printing when the USB cable is connected. When I try to scan something, it says "USB not connected".

  • barbee44 Jan 27, 2009

    I have Windows Vista and have the same problem. HP needs to help us fix this, don't you think????

    It worked fine the first 2 times I used it, now it just keeps saying my USB is not connected... IT IS!

  • sparklesher Jan 30, 2009

    I have the same problem. The scanner says the usb port is not connected? How did you fix it? Sher

  • Stephen Wilkins
    Stephen Wilkins May 11, 2010

    Network or locally attached?



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i had the exact same problem and i installed and un-installed
over and over again

and then it hit me !!!

why bother ??? , just download a 3rd party scanning software like "VueScan" or any other you find on google and it does the job !!
it's light, recognize the scanner (C4280) automatically and scan !!


Posted on Jan 14, 2009

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Thanks. This works fine.

Posted on Jan 25, 2009


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Scanner says sorry an unknown error occured The scanner seems to reconize it is connected to the computer, but it will not complete the scan

You don´t give enough information in order to allow us to help you (How are you trying to scan? What exactly happens? What OS is installed in your computer? Which software/driver did you install? Does your printer otherwise works?)

Start by reading these HP FAQs to see if you can solve the problem (2 are meant for Vista systems and one for XP). Post again if you still can't scan.

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