Question about HP OfficeJet 4215 All-In-One InkJet Printer

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Scan using the HP OfficeJet 4215 Printer

I bought the HP 4215 printer and loaded the CD that can with it. When I try to Use the Scan option, it does not work. Am I missing the Scan Software?

Thank you,

Frank D. Brough

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  • 9 more comments 
  • Anonymous Oct 02, 2008

    says I need to install or run device software for feature.  I have downloaded the software.... or so I think, but continue to get message.  What do I do now?  working on a MacBook

  • roughman56 Oct 05, 2008

    i insert cd for mac and computer cannot acknowledge the printer connected to my laptop please advise

  • bridgie_cole Nov 24, 2008

    I have an hp officejet 4215 all-in-one printer and I got a new computer and lost the installation disk, and now I dont know how to scan

  • songstars Dec 14, 2008

    I have the HP 4215xi all-in-one and it says I need scan software. I looked up the link that was suggested, but was unable to fix the problem.

  • mdteach322 Dec 29, 2008

    I cannot scan a document....says i need install or run device software

  • mlanghamva Jan 10, 2009

    the scan opttion on my hp officejet 4125 isn working can anyone help me with a solution I have the latest driver and everything

  • tfoisy Jan 17, 2009

    says I need to "run or install software device"

  • Anonymous Jan 17, 2009

    i am running an old computer with windows me not that that should matter because i've ran this all in one on it for about two years. then one day it just said that jjthe software for this option was not installed(scan). I uninstalled and reinstall a hundred times and still no scan. In the device manger it says it is running find. tried updating driver still no scan. I'm about to go nuts

  • Anonymous Jan 17, 2009

    I am having the same problem with the scanner. I am running an old computer (slow). But I have used it on this computer for about 2 years now and one day it just decided to say I needed to run device or software for this function. I have unistalled and reinstalled a 100 times I have replaced usb wire. i do know the hp director will not open either. please help i'm going crazy trying to figure this thing out

  • Anonymous Feb 24, 2009

    Mine sometimes scanned, sometimes refused to asking for a software device. Now the scan function absolutely stopped working.

  • Anonymous Mar 14, 2009

    I loaded the software also. it worked for a while, then stopped scanning.



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The problem is with Windows does not recognize the scan button when you touch it on the scanner. There are two ways around this:
Go to Programs / Windows Fax & Scan / Click new scan / click file and then click scan
Go to Accessories / Paint / Cick File /click from scanner or camera / click scan

Posted on Jan 17, 2009

  • Santiago Medina
    Santiago Medina Mar 05, 2014

    Great and simple solution, thanks a lot!!!


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I think this link would help you out...

(manual for scanning a document) try this... if not try installing drivers again from the following link

Posted on Sep 22, 2008

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If you get the message, "run or install software device" the problem is an incompatibility between Internet Explorer 7 and the HP Director software. Go to the HP software/driver site and get the update for the HP Director.

Posted on Sep 17, 2009

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I am not able to scan with my hp 4215. I do not have the software anymore, I have a new computer. what do I do? Thanks

Posted on Oct 13, 2008

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Related Questions:

1 Answer

How to update my driver for hp 4215 officejet all in one

Go to select Support from the main screen. It will ask you to enter the electronic device you have, and then the model number, etc. Then you will have a list of options including firmware/driver updates including instructions on how to update your printer.
You can also try to do it from Google on search entering 'HP Printer 4215 firmware update'. I would not trust any driver update that does not come directly from HP.

Jul 28, 2014 | HP OfficeJet 4215 All-In-One InkJet...

1 Answer

HP officejet 4215 all-in-one printer won't scan. Displays 'no scan option' and is calling for a software install. Loaded original s/w but still not working ?

First Solution Is to Do Level 2 Uninstall.
If you are using the Disk or downloaded s/w, Open the Folder/Disk.
Open Util Folder
Open CCC Folder
Find Level 2 Uninstall - Run the file and restart the PC.

If this does not resolve. Try this Document for No Scan Option

Jun 17, 2010 | HP OfficeJet 4215 All-In-One InkJet...

1 Answer

I have a HP OfficeJet 4215 All-In-One InkJet Printer it is hooked up and i can copy fax and print but can not scan

go to web site of printer model and check site for trouble shooting HP has an awesome trouble shooting site
hope this helps and good luck

Apr 29, 2010 | HP OfficeJet 4215 All-In-One InkJet...

2 Answers

I lost the Cd to instal my hp printer to my computer

Here is a link for the 4215. Links are on this page for software downloads, manuals, etc.

4215 Support Page

Nov 17, 2008 | HP OfficeJet 4215 All-In-One InkJet...

1 Answer

Hi this is randy

If you do not have the disk you download software from Internet, follow instructions below,

Click here:Drivers and Software:HP Officejet 4215

A web page will open, follow instructions, select operative system etc., and click on download .
Chose to download the file in my documents when asked.
Afterdownloading,findthefile,doubleclick on the file, if you get introubles ,thenfollowinstructionsbelowto reset and reinstall:

  • Unplug printer USB.
  • Go to control panel >> installed printers in Windows and remove (delete ) any installed printer from printer list.
  • Download driver from website and run the file.
  • Follow driver installation wizard.
  • Plug back printer when prompted from installation wizard.
Note some printer does not work on Vista.

Sep 27, 2008 | HP Officejet 4215 All-in-One Color Photo...

1 Answer

Hp officejet 4215

Hello sonyamac,

You can download the software directly from the manufacturer and install it without the CD. Go to, find and click Software & Driver Downloads, select Download drivers and software, type officejet 4215 in the box and press enter. Select which officejet matches yours: 4215, 4215v or 4215xi (you can find that info on a label attached around your printer. Sometimes the model is only described as CXXXXA format. If that is all you got, go back to the prior page and type that model instead of officejet 4215. You should reach a page where you select which operating system you are using, click on it and on the next page you can select which software you want to download. After saving your download, just open the program, follow the installation instructions and you should be ready to print in no time. Hope this helps.


Dec 26, 2007 | HP Officejet 4215 All-in-One Color Photo...

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