Question about Dell 962 Photo All-In-One InkJet Printer
I've had this thing less than a year. For the first 6 month it worked fine, but when I try to scan something it sounds like it's not even running and the printer screen says "scan failed". Nothing shows up on my computer screen when it does this. It prints and copies fine but it just won't scan.
Go HERE and select your OS and download the latest version of the driver. Then uninstall the older version on your PC, reboot, and install this version. Dont plug in the printer to your PC until instructed to do so in the installer.
Hope that helps! Should you have any further questions,please feel free to post them here.
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Posted on Oct 30, 2008
SOURCE: Dell Photo 926 - unable to scan
1. try to make a copy.
if it copy fine, then its an issue with software.
2. Try to scan with MS Paint,
Click on Start > All Programs > Accessories > Paint
Click on file > from scanners and camera > scan
It should scan if its not the windows issue...
3. Try different computer if it does not scan with Paint\
4. If it works with Paint, try to open Dell AIO center and try to fax from that too...
5. Turn the printer off, take the power brick out from back of the printer where power cable goes in , wait for 15 seconds to connect it back and turn on and try again to print, it should work fine
Posted on Nov 07, 2008
Go to Control Panel, then Programs and Features. Uninstall the Dell printer software.
Then, go to Control Panel, then Device Manager. Locate the printer, right click on it, and select uninstall.
Disconnect the printer from your PC.
Go to the Support section of Dell's web site, download the latest driver for your printer.
Restart your PC.
Install the software. Connect your printer when instructed to, or after the software install has completed.
Let me know if you still have issues :)
Posted on Apr 28, 2009
SOURCE: won't scan
Kindly try to check if you have completed all the installation of your dell 926 driver including the driver for your scanner. Then Please you can reinstall it and reconfigured the setting to be able to use the full features of your dell 926.
Posted on Aug 01, 2009
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