Question about Dell 962 Photo All-In-One InkJet Printer

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Dell 926 won't scan

I've had this thing less than a year. For the first 6 month it worked fine, but when I try to scan something it sounds like it's not even running and the printer screen says "scan failed". Nothing shows up on my computer screen when it does this. It prints and copies fine but it just won't scan.

Posted by on

  • Anonymous Apr 11, 2009

    You click on scan and it simply says "Scan request failed" nothing happens on the computer screen.

    Printing works fine.

×

6 Suggested Answers

IrishDruid
  • 2712 Answers

SOURCE: Dell Photo 926 printer scanning problems

Go HERE and select your OS and download the latest version of the driver. Then uninstall the older version on your PC, reboot, and install this version. Dont plug in the printer to your PC until instructed to do so in the installer.

Hope that helps! Should you have any further questions,please feel free to post them here.

P.S. – I would greatly appreciate a FixYa!rating if the solution I provided fixed or helped you resolve your problem.

Thank you for using FIXYA!

Cheers!
IrishDruid

Posted on Oct 30, 2008

damanpreet_c
  • 69 Answers

SOURCE: Dell Photo 926 - unable to scan

1. try to make a copy.

if it copy fine, then its an issue with software.

2. Try to scan with MS Paint,

Click on Start > All Programs > Accessories > Paint
Click on file > from scanners and camera > scan

It should scan if its not the windows issue...

3. Try different computer if it does not scan with Paint\

4. If it works with Paint, try to open Dell AIO center and try to fax from that too...

5. Turn the printer off, take the power brick out from back of the printer where power cable goes in , wait for 15 seconds to connect it back and turn on and try again to print, it should work fine

Posted on Nov 07, 2008

  • 11 Answers

SOURCE: Dell Photo 926 printer scanning problems

Go to Control Panel, then Programs and Features. Uninstall the Dell printer software.

Then, go to Control Panel, then Device Manager. Locate the printer, right click on it, and select uninstall.

Disconnect the printer from your PC.

Go to the Support section of Dell's web site, download the latest driver for your printer.

Restart your PC.

Install the software. Connect your printer when instructed to, or after the software install has completed.

Let me know if you still have issues :)

Posted on Apr 28, 2009

  • 12 Answers

SOURCE: dell photo 926 wont scan

Replace the USB Cable to a new one 3.0

Posted on Jun 22, 2009

geo_jonas
  • 555 Answers

SOURCE: won't scan

Hello,

Kindly try to check if you have completed all the installation of your dell 926 driver including the driver for your scanner. Then Please you can reinstall it and reconfigured the setting to be able to use the full features of your dell 926.

Thanks

Posted on Aug 01, 2009

  • 1341 Answers

SOURCE: I can't scan with my printer

try to remove the driver software and after a restart re-install the driver on the pc and see what happens.

Posted on Dec 08, 2009

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Hope this helps.

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Won't scan


Hello,

Kindly try to check if you have completed all the installation of your dell 926 driver including the driver for your scanner. Then Please you can reinstall it and reconfigured the setting to be able to use the full features of your dell 926.

Thanks

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Communication Error DELL 926 AIO Printer


Found on another forum. For 926 this worked great.
1. Go to Control Panel - Printers : Delete 926 printer
2. Go to Control Panel - Programs and Features : Uninstall All Dell 926 related software. There should be 3 programs. (When prompted to restart, respond to wait.
3. Rename Folder C:\WINDOWS\SYSTEM32\SPOOL\DRIVERS\W32x86 to W32X86OLD
4. Now restart your computer
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Dont work ,lite's up,cartridged half full,i'm pi-----.


Try to unplug the printer for a minute from power souyrce and then replug and see. If that fails, try a reinstall. First uninstall the current driver, reboot the PC and reinstall the driver.

Let me know how it goes. If the solution helped you, kindly rate is a Fixya.

Thank you,
ID

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1 Answer

Dell Photo 926 - unable to scan


1. try to make a copy.

if it copy fine, then its an issue with software.

2. Try to scan with MS Paint,

Click on Start > All Programs > Accessories > Paint
Click on file > from scanners and camera > scan

It should scan if its not the windows issue...

3. Try different computer if it does not scan with Paint\

4. If it works with Paint, try to open Dell AIO center and try to fax from that too...

5. Turn the printer off, take the power brick out from back of the printer where power cable goes in , wait for 15 seconds to connect it back and turn on and try again to print, it should work fine

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6)for reloding install the cd follow the instructions on the screen and click next
7)restart when the printer is loded.connect the wires and cords properly.

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