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Re: keys not working
The following table shows the possible reasons for performing a hard reset on a BlackBerry device
Keypad is not functioning correctly. For example, keys do not work, the trackwheel is not functioning correctly, or the handheld does not turn on.
Handheld display is hard to read. For example, the display shows lines obscuring text.
To perform a hard reset on BlackBerry smartphones
Remove the battery cover.
Remove and reinsert the BlackBerry battery to reset the BlackBerry smartphone.
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sir please call to the airtel simcard customer care and say the cellphone model number.and the phonenumber then they will send the mobileoffice settings to your cellphone save the settings and switch off your cellphone and again switch on.then connect the data cable from phone to the computer for connecting the internet...........
Ok, it seems that either you dropped by accident or somebody else did and did not tell you. That is one of the most common causes to phone failure. You may try to take it apart yourself and secure the data cables or contact a technician who might do it for you. Again, if you are going to try it, look for manuals online on how to take it apart, try youtube.com, they have walk-through videos. Good luck.