Question about Epson Stylus CX5400 All-In-One InkJet Printer

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Scan light the scan light moves across the scanning bed, but it's not lit. Does that mean it needs to be replaced? Printer prints from programs just fine. But it doesn't scan or copy, because the scan light isn't lit.

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HI-

Yes the bub for it needs replacement. please consult a service technician that is accredited by epson, you can check one on your area by going to www.epson.com site and look for a servicer.

Hope this helps

Posted on Sep 22, 2008

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I have a HP Deskjet F4280 All-in-One, and every time I try to scan, I get a message that says an unknown error has occurred. I have tried everything I can think of including uninstalling and reinstalling...


programs we put to macbooks are supposed to be easy to use. you have to first check the printer itself when you turn it on, uncover the scan bed and see if its moving or flashing light the moment you power it on. or when you press the scan button. if that scan thing inside the scan bed is not responding at all when you press the scan button, it means that the scan mechanism (bulb) is broken or needs replacing or the printer itself needs replacing. if that hp dj is new and if you're in the usa you can have it replaced by hp, just call 800-HP invent for tech support.

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I have scanner hooked up to laptop and i press scan, it says scanning but has nothing showing up for a picture scanned


Is this a new scanner? If so, most scanners come "locked".
Make sure you consult your user manual and remove the lock (usually by turning a knob/handle/switch under the hood somewhere).

If this has scanned before, watch the scanner bed as you try to scan. If the light does not coarse the entire scanner bed, then the lock may have become re-enabled... or the motor could have come off track. Sometimes this can be fixed by manually adjusting things inside (be careful! as this could really damage your scanner).

If the light does move entirely across the bed, try to re-install the software onto your computer. If you dont have the software, you can grab a copy at dell's support site.

Also, check your cables. If you are trying to scan through a network, you might try USB instead, just to make sure the scanner works. and its not a connection problem.

The connection type can be set during installation.

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When i try to make a copy it comes out all black and when I try to scan something it is all black


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verify the plug of the top part. And then in the driver, specify you want to scan films. For the blank pages, the top light doesn't moove.

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I searched HP.com but they don't have anything like this on their Customer Care site (or I don't know how to search for it successfully). I'm going to take a stab at it anyway, but it's just a guess. It sounds like a mechanical problem, with the scanning arm not moving all the way across the scanning bed.

The white area of your graphic probably describes the area where the scanning arm moves. I know the light is bright, but have you tried running a scan with the lid up, so you can see how far the scan actually moves?

Assuming this is the correct problem, your only option would be to have the device serviced so the fault can be repaired. If it's under warranty, that should work out OK. If not, you have to balance the cost of a repair against replacing the entire All-in-One unit.

Good luck.

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