Question about D-Link DFM 562E (dfm-562e) Modem

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Intermittent hangs with high fax volumes

We use this modem for sending high volumes of faxes via a  3rd party automated software process and get intermittent hangs.   Is this Fax modem a reliable option, could it be the cause ? Any ideas on what else may be causing this ?

Thanks Steve

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  • epic57 Sep 22, 2008

    Thanks, the 3rd party software indicates that the modem is busy and sits waiting. Testing of the modem independently of this (ie not at the same time) shows the modem to be responsive. We can usually send 1 fax successfully via the 3rd party software but then this occurs on subsequent faxes.

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Normally it would be as simple as queing and sending faxes but there are times when the problem is the line to the internet. If that goes very slow at some point during the send there is a chance that the modem will hang. Check if you are able to get on the internet with no problems for about an hour. How long do you notice the faxes going before it hangs. Also which actually hangs the third party software or the modem itself. You can test the internet by downloading a file see if it hangs up or becomes very very slow.

Posted on Sep 22, 2008

  • Thomas Lim
    Thomas Lim Sep 22, 2008

    Check on the software if you have an option to delay or have timed delays between singular sends. Meaning send 1 wait 10 seconds then send the next and so on.

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