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Facebook wont respond to my request for help...been a week

My password wasnt working for some reason so i clicked the link to send an email to reset my password..so I go to my college email, then i realize the email account has been disabled since i am not longer a student there. I try logging in with my original password to facebook since i remembered it, and it wont work. Now i cant get the email facebook sent me with my new password. I havent been able to log in for a week now and after 3 messages to them, still no response.. WTF gives?

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  • 2 more comments 
  • tiffi123 Oct 16, 2008

    My password is not working and I can't reset my password! HELP!

  • Anonymous Dec 23, 2008

    I reqested to reset my passeord, but the e-mails gets blocked at my office. Is there no way that the new password can be sent to a different e-mail address?



    I've had 1 e-mail from Facebook support reqeusting that I reply to the e-mail they sent and confirming that I was the owner of the account, I replied about 10 times already and still no response.



    Can someone please help me.

  • Anonymous Jan 18, 2009

    I've had the same problem, and it is so annoying! I tried to change my password and got stuck in an endless loop of getting password reset emails and clicking on the link, which brings me back to the page that sends me another email with another link. My old login info no longer works, and the facebook email suppurt isn't worthy of being called support. I'm planning to try that phone number (thanks for that).

  • Jamye
    Jamye May 11, 2014

    Has anyone had any positive results retrieving their facebook without access to the phone or email used when setting up the account. I too have been looking to retrieve my original facebook account.

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Facebook wont respond to my request for help...bee - report_abuse.gifI HAVE FOUND A SOLUTION!!! (Please pass this on) I was unable to log into my FB account for @ 6 months. My password was changed and when I clicked on the link to fix it I would never receive the email to reset the password... countless emails to facebook Support, with no reply.. I found out that Facebook is a member of TRUSTe Simply go to their website and fill out a claim against facebook, (read the faq at TRUSTe first) You have to clearly state in your complaint why FB is violating your online privacy. TRUSTe will give FB 10 days to reply and fix your problem. (I had an ACTUAL person from FB contact me and fix my problem within 7 days!!!!! A MIRACLE!! LOL PLEASE PLEASE PASS THIS INFO ON!! I know there are 100's of us out here in the same boat, It is frustrating and heartbreaking to lose all access to your friends and private info!

Posted on Feb 19, 2010

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Hi habi,
For all problems dealing with facebook I suggest you talk to a human being directly.

Facebook customer service 650-853-1300 Palo Alto, CA 156 University Ave., Suite 300, Palo Alto, CA 94301.

ttt

Posted on Oct 14, 2008

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