Question about Dell Dimension 4500 PC Desktop

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Connection Problems I have a Dell 4500. Recently I began having connection problems. I run Windows XP by dial up with Earthlink as the browser. When I try to connect, my start page tells me I am 'Connected' and, I can even send and receive e-mails. But, the screen tells me that it Cannot Display the Webpage with the 'Diagnose Connection Problems' bar showing. When I do this, I am told that the cable between the computer and the modem is damaged or not connected and something about the ethernet cable. How can I be able to send and receive e-mails and not connect to Internet Explorer and/or have this problems with the modem/computer. I ran modem helper and it said that the modem was OK. I do not know the brand of modem. It was factory installed. Thanks.

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  • Dell Master
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If you are able to send and recieve emails then your dial-up modem is working. For some reason your "Earthlink Browser" is looking for a high speed connection,(like DSL or Road Runner cable). Easiest step to take would be to re-install your Earthlink dial-up software program, but remove existing program under "Control Panel" (Add or Remove Programs).

Posted on Oct 15, 2008

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