Question about Dell Dimension 4500 PC Desktop

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Connection Problems I have a Dell 4500. Recently I began having connection problems. I run Windows XP by dial up with Earthlink as the browser. When I try to connect, my start page tells me I am 'Connected' and, I can even send and receive e-mails. But, the screen tells me that it Cannot Display the Webpage with the 'Diagnose Connection Problems' bar showing. When I do this, I am told that the cable between the computer and the modem is damaged or not connected and something about the ethernet cable. How can I be able to send and receive e-mails and not connect to Internet Explorer and/or have this problems with the modem/computer. I ran modem helper and it said that the modem was OK. I do not know the brand of modem. It was factory installed. Thanks.

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If you are able to send and recieve emails then your dial-up modem is working. For some reason your "Earthlink Browser" is looking for a high speed connection,(like DSL or Road Runner cable). Easiest step to take would be to re-install your Earthlink dial-up software program, but remove existing program under "Control Panel" (Add or Remove Programs).

Posted on Oct 15, 2008

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Two of the most frequent causes of poor Internet performance are spyware and viruses. Spyware can slow your system by interfering with your browser and monopolizing your Internet connection. Spyware monitors your Internet use and keystrokes, which adds delays. The problem is compounded when there are multiple spyware programs running at the same time. If the problem is severe enough, you can lose connectivity altogether. To get your Internet performance back, you should regularly run an antispyware program to clean out any spyware infestation.

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Thank you : ) i hope my information works.
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