Question about GE JVM1850 1000 Watts Microwave Oven

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Microwave turntable won't turn

Microwave made a kind of grinding noise. I put wd40 around under center hub that holds the glass turntable; sound much better but turntable doesn't turn. the food just sits in one spot

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  • richardwdoct Sep 21, 2008

    wrong product. should be model jvm1860d 02

  • richardwdoct Sep 21, 2008

    Did all suggestions. When I press turntable pad, it says turntable off I press it again and it says turn table on and then disappears. Still doesn't turn. go back to pad and turntable off shows up again

  • richardwdoct Sep 24, 2008

    problem seems solved but turntable once in a while won't turn and seems slower than normal. But above advice at least got it going. thanks a lot!!

  • Anonymous Mar 25, 2014

    It turns on to use & does warm things up, but get hot spots because turntable doesn't turn.

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  • 706 Answers

You may have a tunrtable motor or spindle problem..
This info is from GE website..( link : http://genet.geappliances.com/geasearch/Dispatcher?REQUEST=GETSEARCHRESULT

To minimize the possibility of electric shock, unplug this appliance from the power supply before attempting any maintenance or cleaning.

  • Make sure the turntable is centered and seated properly. On models with a stirrer motor there is a shaft protruding up through the floor of the microwave. Make sure the turntable is securely fastened to this shaft. On models that turn on a ring with wheels attached, make sure the turntable is seated securely on the ring.
  • Check the turntable to make sure it is placed right side up. If the turntable plate is upside down it will drag on the floor of the microwave.
  • Check to make sure that there is no food or debris under the "wheels" of the turntable ring. Food can prevent the wheels from moving forward.
  • Be certain you are pressing a cook function rather than a timer function.
  • If the microwave has a turntable on/off feature make sure the turntable was not inadvertently turned off. Try depressing the turntable on/off pad to re-engage the turntable.

Posted on Sep 21, 2008

  • Rick Gelin
    Rick Gelin Sep 21, 2008

    Have you tried unplugging the micro and allowing it sit for a minute or two and then powering it back up? Sometimes the logic gets corrupt and a power down/up reset intilaizes everything back to normal ...

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Microwave makes grinding noise when microwave plate on turntable


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This problem is commonly attributed to a turntable motor that has worn out and may need to be replaced. The motor is attached to (and is located under) the center plastic piece (called a turntable shaft or coupler) under the middle of the glass tray that you were referring to. The following link explains how to access and replace one:

http://www.fixya.com/support/r3555716-replacing_a_turntable_motor_on_a_microwa

This is a very simple repair, that usually is not expensive. The price range will be determined by the model and manufacturer. This repair can also be performed on an over the range model microwave oven WITHOUT uninstalling it.

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The first three sites listed offer helpful exploded view diagrams to assist you with locating and properly identifying the part(s) you need. If the model number is correct, the part number for a replacement motor is WB26X10135.

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It's normal for the motor to turn both ways, that's because of how the motor is made. As for the grinding noise, there's no reason the motor itself would make more noise turning one direction than in the other. The noise might be coming from the roller ring under the glass turntable. One of its wheels might be binding when it tries to turn counterclockwise.

Here's a test. Take the glass tray and roller ring out of the oven. Put a microwave-safe container with a cup or so of water in the oven and start it. Stop the oven and start it again, and the motor should turn the other way. If not, repeat this until you've seen the plastic coupling turn both directions. Note whether you still hear the noise as the motor turns each way. If you do, then there is something wrong with the motor and it should be replaced. If not, the noise is coming from the roller.

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And, as with anything that is not working right, it should be fixed as soon as possible or it can get worse.

If it's less than one year old, it would be fully covered under warranty. I'd suggest contacting the manufacturer to get it fixed free.

GE Customer Service is here.

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