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I need a toll free number to call with help on how to hook up my wireless router to my laptop and make my internet work

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  • Laurie Karstensen
    Laurie Karstensen Jul 23, 2016

    To hook up your wireless router the company that your with has to give you a code or number for your wireless service. When you have the number or code add it to your laptop and it will work.

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Try the website manufacturer of your wireless router, dlink, linksys, netgear... they the ones you want to speak to... also.. if you just purchased the router.. installation instructions are usually ready to walk you through the setup process from beginning to end if you have not try those..
my suggestion is for you to have the computer directly connected to the wireless router and make sure your internet is working there... then give him a call.. they will let you know how to set up the wireless connection but you may want to make sure you can access the router from your computer and it would be easier just to have it connected direclty to the computer first, then after is configured you can try to stablish a connection wirelessly...

Posted on Sep 21, 2008

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Hello router_lost

I believe you are correct in your assessment that the issue is related to your router. Likely, that issue involves configuration - of your router and/or your laptop computer.

(01) Is the computer that is running Vista connecting to the Internet (via the router) using a wireless network adapter or a wired network adapter?

(02) Assuming that the Vista computer is connecting to the Internet wirelessly, please, tell us the manufacturer, model number and version of your router.

If the Vista computer is connecting "wired" and not "wirelessly" AND you have no other devices on your LAN (home network) that are successfully connecting to the Internet wirelessly through this router, then, it's possible that the router's radio is not enabled. However, if the laptop is "seeing" your router, then, of course, that isn't the case.

(03) Are you sure you are attempting to connect to the correct wireless router from your laptop?

I've seen it quite often where users will think they're connecting (or trying to connect) through their own router when, in fact, the router is a neighbor's (not their own).

(06) You can avoid this possibility by assigning an unique SSID to your wireless radio. In other words, change the SSID (wireless router's "name") to something other than the manufacturer's default SSID. (e.g. Netgear's default is "netgear" and Linksys's default SSID is "linksys", etc.)

It's best, for security purposes, not to assign a revealing SSID (e.g. "TheSmiths" or "2201YourStreetName", etc). Call it "BlueMoon" or whatever you like. Just something unique yet not revealing of your identity or location.

(07) Please, tell us the manufacturer, model number and revision of your router.

(08) Please, tell us the manufacturer, model number and serial number (or service tag) of your laptop computer.

(09) Please, tell us the operating system that is running on your laptop computer.

W/ this information, we'll be able to provide you with specific instructions for correcting your laptop's connectivity problem at home.

(10) Do you know if you have WEP or WPA encryption enabled on the router?

If you do, then you will need to enter either the router's wireless encryption "password phrase" or the hexadecimal key code password in order for the laptop to be allowed to access the Internet. You should only have to do this one time - then your computer will save the information.

If you've been connecting to free networks fine, then you've likely not been required to enter a password phrase or key in order to connect.

Please, post back here w/ answers to the questions I've asked here along with any other questions, comments, and observations you might have. We'll continue to work w/ you on this issue until it's resolved.

Thank you
BJ @:)

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