Outdoor patio heater won't stay lit

I'm told by Charmglow that the problem is the Thermocouple. iHowever,it took me several calls to get someone to admit this. They are sending a new thermocoupler. My heater is less than a year old and under warranty--but it's a shame things like this happen.

Originally I was told it could'nt be the thermocoupler as they normally last at least 5 years.

Try it--as it may solve your problem as well.