CProblems onnecting Archos 700 after connecting 605 to PC

Sep 21, 2008

- Ok, then I may still need to get more information as it seems it may just be a problem with the 700. Now what is the exact error you get when you plug in the 700? When you plug it in is it recognized?
You can also try a hardware reset
"In the event that your AV 700 freezes operation (due to electrostatic phenomena for example), you can actuate a
hardware reset by holding down on the STOP/ESC button for 15 seconds. In normal operation, the STOP/ESC
button will shut down the AV 700 after being held down for 3 seconds."
Thanks,
Lee

Sep 21, 2008

- I believe this also may solve your problem I found it in the user manual.

"18.1 USB Connection Type (‘Hard Drive’ or ‘Windows Device’)
Your device comes confi gured as a Windows® Device and will be immediately recognized by your
computer if you are running Windows® XP (with Service Pack 1 minimum) and Windows Media® Player
10. If you have another version of Windows®, not sure what version of Windows® XP you have, or if you
are using a Macintosh®, then you will need to change the USB (Universal Serial Bus) Port setting on
the AV 700. You will do this by going to the setup action icon and then to System and USB Port and
change it to ‘ Hard Drive ’.
18.2 Connecting the AV 700
Connection order: See the sections below for your particular computer’s operating system.
1) Connect the power adapter to the AV 700.
2) With your computer running, plug the USB cable into your computer.
3) With the AV 700 off, plug in the other end of the USB cable to the AV 700 USB Device port.
4) Turn on the AV 700. (If your computer asks to install a new driver for the new hardware, then you must unplug
it and change the USB Port to Hard Drive.)"

http://www.pocketdish.com/EN_AV700_v18.pdf
here is a link to the manual as well for future reference.
If you have a moment to accept and rate my solution I would greatly appreciate it as I strive to provide fast, economical, and accurate solutions. If you still need assistance let me know.

Sep 21, 2008

- Is it the 705 or the 704?
Thanks,
Lee

Sep 21, 2008

- In menu>setting>system its in the repair and formatting and tools. Clear temporary system files and cache. Also is all the firmware up to date? and is it in the correct mode? You need to have it hard drive mode if your using it like a pc hard drive or if your using it with media player it has to be in media player mode. If these don't work then we will have to move on considering a reformat or full initialization.
Thanks,
Lee

Sep 21, 2008

- I'm sorry I am wondering why you rated me a thanks for trying? I have not finished assisting you, also I am not suggesting it's a USB problem. The steps I have suggested are exactly what you need to do to figure out what the problem is. If you have done these please let me know and we can move on from there. If you could reconsider your rating and accept and rate accordingly that would be appreciated.
Thanks,
Lee

Sep 21, 2008

- Do you have the data that is on the 700 backed up already? If you are ok with losing the data on it. You can reformat it and re-initialize it. If you don't feel comfortable doing it step by step this way. Archos has great support and could run you through this in minutes because its over the phone, and you have the unit in hand.
Toll-free number is: 1-877 300 8879
Hours : daily 7:00am - 11:00 pm CST, 7 days a week
No you cannot update the firmware if it will not connect. Though for future reference you want to check to make sure periodically that you have the most up to date firmware. Archos would be able to tell you if your version is old or not. If you still need any assistance I am here.
Thanks,
Lee

Sep 21, 2008

- I am not suggesting it is a driver problem.

Sep 21, 2008

- I don't believe that it is necessarily a driver problem because in hard drive mode it doesn't use a driver. I think you may be out of your range of expertise on this one Ginko. Did you do as I recommended and cleared the temporary system files??
Thanks,
Lee

Sep 21, 2008

- Once I know if you have tried clearing the temporary system files we can move on from there. If you have found my assistance helpful you can accept my help and I can still assist you further if need be as I would be more then happy to.
Thanks again,
Lee

Sep 21, 2008

- So you double checked that it is in hard drive mode correct? Also did you clear the temporary files yet. This will not delete anything vital. It may resolve the conflict. Can you connect in media player mode to windows media player?
Thanks,
Lee

Sep 21, 2008

- The TV's model should be the 704TV.

Sep 21, 2008

- Did you find repair and formatting tools?

Sep 21, 2008

- Toll-free number is: 1-877 300 8879
Hours : daily 7:00am - 11:00 pm CST, 7 days a week

I highly recommend you try their tech support line. They are very very helpful and can run you through the troubleshooting better then anyone because it is their unit. If you aren't ok with trying this let me know. If you are let me know the results as I am confident they will be able to figure out your problem. At worst I believe that a format or re-initialization will help which they will walk you through and it shouldn't take very long.
Thanks,
Lee

Sep 22, 2008

- Thank you and your welcome. I was wondering if you ever solved the problem?
Thanks,
Lee

Sep 21, 2008

- It is a driver problem, as stated.
The thing that you think it is uploaded on archos is instead loaded on the system, on Windows. It is a typical driver conflict, as soon as you connect the archos the system try to recognize it and mess up drivers. That is all.

Sep 21, 2008

- More : the driver for all archos are the same, they are not downloaded but wrongly installed automatically by windows.

You can attempt to solve the problem by installing the drivers by yourself before connecting the player.

Sep 21, 2008

- you stated "but since I have connected it(A605) to my PC, my old Archos 700 no longer connects to my PC" " plugged my 605 into my sister in laws pc, and now she is having exactly the same problem with her 700 -"

That means when I connect A605, A700 does not work.

Now you tell me : "If it is a driver problem - then how come every PC we now try has the same problem - even though the 605 was never plugged into some of them ?"

what does it mean? that is in contradition with first statement! Does it mean that your A 700 does not work on any computer on earth?! then is broken!

Do a system restore to before installing the new A 605, or reinstall A700 , the computer will work back with a 700 unless you plug in A605 again.

Or keep the A 605, there may be problems connecting A700 and A605 to same System.

If it was an usb problem the computer won't work with either device.

Sep 21, 2008

- Also note if you see the device in device manager when plugged in. if it has a ! or ? mark let me know, also right click properties, whats the status if it has a ! or ? mark.

Sep 21, 2008

- Have a look into the device manager, do you see the device there or as a unknown device? Unplug the device and see if it dissapears or appears.

Sep 21, 2008

- to open device manager

1. Hold down the windows key and press r

2. Type devmgmt.msc into the run menu and press ok

Sep 21, 2008

- Have a look into the device manager, do you see the device there or as a unknown device? Unplug the device and see if it dissapears or appears.

to open device manager

1. Hold down the windows key and press r

2. Type devmgmt.msc into the run menu and press ok

Sep 21, 2008

- you may have a faulty usb (in the device not your pc), or a software issue (in the device not your pc), try reseting the device. also check if it appears in device manager.