Thanks for your response. I try charging it overnight with a brandnew charger i just bought from tomtom. The only thing I can think of is there is problem with the metal contacts on the tomtom or the male end is not working properly because I have to put pressure on the tomtom and the mount for it to charge soon as i let go it stops charging. wonder If I broke or ment the male end when disconecting the charger/mount.
An expert who has achieved level 2 by getting 100 points
An expert that got 5 achievements.
An expert who has written 50 answers of more than 400 characters.
An expert whose answer got voted for 20 times.
Re: Thanks for the input.
Hi, Check the photo below to see if your plastic lugs are in good condition . If they look OK then it is possible you have a bad contact to the pins or maybe even a bent pin. be careful though as the contacts are very easily damaged if you go prodding around.
a 6ya expert can help you resolve that issue over the phone in a minute or two.
best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
the service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need. goodluck!
- If you need clarification, ask it in the comment box above.
- Better answers use proper spelling and grammar.
- Provide details, support with references or personal experience.
Tell us some more! Your answer needs to include more details to help people.You can't post answers that contain an email address.Please enter a valid email address.The email address entered is already associated to an account.Login to postPlease use English characters only.
Tip: The max point reward for answering a question is 15.
- if someone has used the wrong charger, and connected it to a 12V supply, the mainboard may be damaged. In that case, you need a replacement.
- the battery may be discharged. Even if the green light is on, it doesn't necessarily charge up. Try pushing it hard onto the mount for a few minutes, then see if it will turn on.
It depends on what you mean by charging overnight.
1. When you connect the charger, it shows on the phone that it's charging but after a while if you unplug the charger, it's still not charged: if it's the case, that means the battery is dead and needs to be replaced.
2. When you connect the charger, it doesn't show the phone charging: in this case it can be the charger brocken or the phone charge connector is faulty. you can verify that by moving the charger connector a little bit and see if it will start charging, if not you can try with another charger. if it doesn't charge even with another charger, at this time i will say for sure that the phone charge connector is faulty and needs a repair.
Something similar happened to me. I finally gave up on my wall charger and tried connecting my PDA to my computer and pressed reset button several times. I left it connected overnight and It was working by the next morning. My guess is that my battery was completely drained and my wall charger quit working.
Of course you can also look out for any faulty units that come with the car mount. Keep the mount then sell on the faulty TomTom. You can also look for them for other models , such as the 710 etc as the mounts are the same. I havnt had an FM unit through my hands so can't really comment other than I suppose it does what it says on the tin. Certainly a much bigger expence just to transmit sound to your car stereo . I suppose it's good for those who don't have an MP3 player fitted as it then gives them option of playing MP3's from the TomTom through the stereo but if it's just for that then a proper car MP3 player ( very cheap now ) can be had for almost the same price as a TomTom mount !
The rubber bungs often come out but it doesnt usually effect the charging although the rubber bung is there to help reduce vibration when used with a mount in a car. I have had many 910's here in the past with the bungs missing but never had any problem with them latching into the mount. I would think your problem is either some other plastic part is worn or broken. However , if you feel that the problem is the bung then I would go with your instinct but you might have to find something else to fit in the hole as parts are not readly available for TomToms unless you buy a whole unit thats faulty to use as parts / spares. Im'e sure something could be made to fit possibly part of an eraser or similar rubber part. You might also be able to use a small rubber cable grommet or similar.
As far as I know , it isnt possible to get a virus on to the TomTom as such but it is possible to get corrupted data on the hard drive ( or SD card with other models ) especially if you download things such as voices etc. I have had TomToms here were owner has downloaded comic voices and the files have caused very strange things to happen with the TomTom. I even had one where a voice file was making it look like the screen was damaged , so , your'e correct in thinking that way. In your case though , I doubt if the dowloaded voices have effected the charging , its more likely the poorly fitting mount thats casuing your problems.
If you manage to get the green light on ( this only shows power is going to the TomTom , it does NOT confirm charging ) then leave it for a few hourse before attempting to turn the TomTom on as that will ensure a resonable amount of charge especially if you battery is very flat.
Hope this helps . ( please rate the above reply if you think its helpful in any way )
In general I find these sort of problems can be fixed by the below
If the Tomtom loses battery power it might cease to function with a blank screen but will show a green light when you charge it. The trick is charge it on the mains charger for at least two hours. Then reset the device with a paper clip. If you get no reponse hold down the on button for at least 20 secs and the device will show the Tomtom logo and play a drum roll and startup normally.