I just removed all of my songs off of my Philips GoGear SA6045, and downloaded the Philips Device Manager from the Philips website. I updated the firmware to the latest version, and everything seemed to work right, but now, whenever I turn on the player, it goes through the "Philips" and "GoGear" logos, and then it says "Updating player" with a bluish-white circle above the words and a green bar below the words. It does this every time I start the player, and it's getting annoying. Is there some way to fix this, or do I just have to live with it?
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You can find FAQ's, as well as instructions on how to perform a Repair (see below).
If you have any additional questions, you can reach Philips Consumer Care @ 1-888-744-5477.
Hope this helps!
Use a pen tip or other sharp object to insert the RESET hole gently on the side of the player and connect it again to your PC. If it is still not recognized, your player may be at fault. Try the Philips Device Manager software.
NOTE: Contents will be removed by using the repair function.
Install the Philips Device Manager and run it with your player connected to your PC. You can download it under the Software & drivers section.
Click the Repair tab in the Device Manager, press and hold the corresponding recovery key on the player when connecting it to your PC.
The problem your are encountering is often caused as a result of an exhausted battery. If you cannot power on the GoGear, charge the battery with the supplied charger.
If this isn't the case then there is an error preventing the player from powering on and this cannot be cleared by resetting
The errors need to be fixed by using the "Firmware Manager." The Firmware Manager is a computer program that restores your device to their factory conditions. You will be able to use your device again after restoring it to factory conditions, but you will lose all of the data on your GoGear.
To use the Firmware Manager, open the installation CD supplied with your GoGear and follow the onscreen instructions to install the Firmware Manager on your computer. Plug the GoGear into the computer and check that your computer is connected to the Internet. Open "Firmware Manager" on your computer. You will be prompted to "Restore" the firmware or "Update" the firmware. Since you need to restore your device to working order, select the "Restore Firmware" option. Updating the firmware will not delete the files or errors that are causing the GoGear to malfunction.
Once the process is complete and your GoGear can power on again, consider updating the firmware. Updates give your device extra functionality and repair errors in the device.
Go to Philips website - download the updated version of the Philips Device Manager. Once you have the updated version of the Philips Device Manager, plug the mp3 player into the computer, open the Philips Device Manager, and click on the Update tab. It will update the firmware on your player.
There is a program on the installation CD called the Philips Device Manager - it has a Repair option. If you have lost the CD, you can get the Device Manager from Philips website.
Triple Reset for Philips’ GoGear: Disconnect the Go Gear from computer. Press the reset pinhole until the player turns off.Hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware Wizard. If this pop-up does not appear, reset the player again WHILE connected to the computer. Open the Philips Device Manager, and go to Repair Tab.Reset the player one more time while connected to computer. Follow the repair instructions. After repair is complete, upgrade the firmware for this player. Will erase all the songs, but you should be good to go again. -Tha Mp3 Doctor xxx
Recovery Mode for Philips' GoGear Open the Philips Device Manager (Start à All Programs à Philips Digital Audio Player à SAXXX à Philips Device Manager) and click on the “Repair” tab.Then click on the “Repair” button to start the repair process.Most of the time, when your player is in that state, the Device Manager will not recognize that your GoGear is plugged in.If this is the case: Disconnect the player from the PC, and make sure the mp3 player is turned off. Hold in the volume + button on the mp3 player, and reconnect the player to your pc while holding in the volume + button. Continue holding the volume + for 10-15 seconds until a "Found New Hardware Wizard" pops up. It should recover your device if there isn't anything internally wrong with the player. Warning: this procedure will result in your songs being erased off the player, so they will have to be reloaded. -Tha Mp3 Doctor
You can delete the songs by highlighting all of them in Windows Media Player, or you can go to Start --> All Programs --> Philips Digital Audio Player or Philips Device Manager --> open Philips Device Manager, and select "Repair" - this will have the side effect of erasing all of your songs safely.
-Tha Mp3 Doctor
You must run a repair using the Philips Device Manager that came with the CD. After you have done that, you must run the "update" with the Philips Device Manager. Repair=1 time fix Update=permanent fix
I worked on this thing (sa6045) for three hours................no luck.Finally got a fix.....Go to programs add/remove menu under control panel and delete Philips device manager.Then go to Philips site and download new driver:http://www.p4c.philips.com/cgi-bin/dcbint/cpindex.pl?scy=US&slg=AEN&mid=Link_Software&cat=MP3_PLAYERS_CA&sct=SU00304_SU&grp=PORTABLE_ENTERTAINMENT_GR&session=20080506223817_188.8.131.52&ctn=SA6045/37&dct=PAL&did=AEN&file=/files/s/sa6045_37/sa6045_37_dmr_aen.htm
Install your new driver and be SURE windows media player is not running or trying to sync.If it is running in background philips device manager will not work.Once new driver is installed you can pull up the repair panel and do a hard reset thru software on your Sa6045.
I know that the number of songs is not as much as what the product advertises, but long songs can throw off this total. Open up the icon of the goGear in windows Media Player and find out how much available memory there is left.
If there is PLENTY (I mean more than 100 MB left) of space left, then: Make sure you back up all songs on the GoGear before attempting this solution. 1) Back up all files on the GoGear 2) Open up Philips Device Manager (Start --> All Programs --> Philips) 3) Click on the Repair Tab, and look for a msg that says connect the player while holding the volume + button 4) Disconnect the GoGear from the computer and turn the GoGear off - hold in the volume + button and continue to hold it as you reconnect the GoGear to the computer; after holding the volume + button for up to 20 or 30 seconds, a window will open up saying that your device is being repaired (now you can let go of the volume + button); after the repair is successfully complete, your GoGear will be good as new Now you can do the firmware upgrade that will prevent this problem from occuring in the future. Open up Philips Device Manager and click the Update tab. This problem was caused because most GoGear's were designed for Windows XP with Media Player 10 (which is no longer the latest standard). -Tha Mp3 Doctor