Question about Lexmark Printers & Copiers

5 Answers

Problem communicating with computer I did everything that was told to do in trouble shooting including new USB cable. Has Vista OS. so your help on line site doesn't help me.

Posted by on

5 Answers

  • Level 3:

    An expert who has achieved level 3 by getting 1000 points

    All-Star:

    An expert that got 10 achievements.

    MVP:

    An expert that got 5 achievements.

    Genius:

    An expert who has answered 1,000 questions.

  • Master
  • 3,422 Answers

HI,

The communicating with computer indicates the problem with your printer drivers.I suggest you to reinstall your printer drivers once.First uninstall the lexmark driver from START>CONTROL PANEL>ADD REMOVE PROGRAMS select the printer driver from the list and uninstall it.Now restart your PC and reinstall the software from the disc given to you.If you do not have the disc,please click on below link,download and install it.Restart your PC and your probl,em should be solved.

http://downloads.lexmark.com/en/us/index.html

Posted on Sep 21, 2008

  • Priya darshan Sep 21, 2008

    Please don't forget to rate or accept the solution

×

  • Level 3:

    An expert who has achieved level 3 by getting 1000 points

    Superstar:

    An expert that got 20 achievements.

    All-Star:

    An expert that got 10 achievements.

    MVP:

    An expert that got 5 achievements.

  • Master
  • 10,594 Answers

Hi,
Download driver update for Vista at Lexmark Support and try to install your printer. Please select Vista OS and get update.
Thank you.

Posted on Sep 21, 2008

  • Level 2:

    An expert who has achieved level 2 by getting 100 points

    All-Star:

    An expert that got 10 achievements.

    MVP:

    An expert that got 5 achievements.

    Sergeant:

    An expert that has over 500 points.

  • Expert
  • 264 Answers

Could you please provide the exact model number of the Printer

Posted on Sep 21, 2008

  • Sameer Kashyap Sep 21, 2008

    1. we need to check is that the Printer you are using is compatiable with the windows Vista or not, which can be done once you give the model number.

    2. Would like to know whether the same was working on the same computer before, or you are trying to set it up at the moment.

×

  • Level 3:

    An expert who has achieved level 3 by getting 1000 points

    All-Star:

    An expert that got 10 achievements.

    MVP:

    An expert that got 5 achievements.

    Genius:

    An expert who has answered 1,000 questions.

  • Master
  • 1,847 Answers

What is happening the is the computer not recognizing the printer?

Posted on Sep 21, 2008

  • Level 2:

    An expert who has achieved level 2 by getting 100 points

    All-Star:

    An expert that got 10 achievements.

    MVP:

    An expert that got 5 achievements.

    Sergeant:

    An expert that has over 500 points.

  • Expert
  • 399 Answers

Is your printer getting detected when you connect the usb cable to the pc.

Posted on Sep 21, 2008

  • masterexpert Sep 21, 2008



    follow the procedure below to get ur pc to detect ur printer:



    1)right click the my computer icon

    2)click properties and then click hardware n go to device manager.

    3)uninstall all usb ports and then scan for hardware changes

    4)ur pc will detect your printer and ask for printer drivers

    5)re load drivers and your pc will communicate with your printer

    6)for reloding install the cd follow the instructions on the screen and click next
    7)restart when the printer is loded.connect the wires and cords properly

  • masterexpert Sep 21, 2008

    u can download the drivers if required from the link below:



    http://downloads.lexmark.com/perl/downlo...



    for any further queries feel free to ask.
    thanks

×

Add Your Answer

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

×

Loading...
Loading...

Related Questions:

1 Answer

No communication between printer and computer.


try going into the control panel and add the printer again as the new os may not recognize it
normally unless you set it again the os has a microsoft printer as default unless you reset it to your printer

Sep 02, 2015 | Epson WorkForce 600 All-In-One InkJet...

1 Answer

How do I scan from j4680 to computer to email? Device says "no scan option" and refers me to non-existent product documentation


What OS do you have? Did you install the HP drivers or a generic driver from the OS? The generic driver only runs the printer features of the all-in-one.

If you need the drivers or full software see: http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?lc=en&dlc=en&cc=us&product=3692888& . Select your OS and then click Next. On the next page expand the section labeled drivers. If you have the generic driver installed, uninstall the all-in-one and then remove the data cable (USB). Reboot and then install the HP software. Diagnost tools are available from the above site as well.

Next make sure that the cable is good and the unit is directly connected to the computer by a cable that is 6' or less in length. Scanning requires bi-directional communication and can fail when the printer works. (Replacing the cable is a simple thing to try.)

If you have the full HP software installed, you need to set up the destination buttons in the software before the buttons on the unit will work. Scan from the Solution Center on your computer a few times to find the best defaults to include in the settings. Click Settings then Scan Settings. In the section Scan To Setup, Add destinations the click Update the Device. The scan buttons on the unit will not work and launch the Solution Center unless the full software is installed and a monitoring program is running on the computer. See http://h10025.www1.hp.com/ewfrf/wc/document?docname=c02450835&tmp_task=solveCategory&lc=en&dlc=en&cc=us&product=3692888#N81 to set up the program for your OS.

If you have the basic driver installed, you can scan from the computer. Windows XP, Vista and 7 have built-in programs that can acquire scans. Paint is on all three systems (File > Import from Camera or Scanner > New Scan). Windows Vista and 7 add Windows Fax and Scan (New Scan). Vista includes Photo Gallery (it is available as an optional download for XP or 7).

I hope this helps.

Cindy Wells

Jan 27, 2011 | HP J4680 Office Jet All-In-One Printer

1 Answer

I can no get my printer to scan to my computer


Do you have the full software (MP Navigator) installed? Get that software here: http://www.usa.canon.com/cusa/support/consumer/printers_multifunction/pixma_mp_series/pixma_mp510#DriversAndSoftware and select your OS. Since the printer is a USB printer, is it directly connected and did you install the software before connecting the USB cable? If you didn't install the software before you connected the USB cable, uninstall the generic driver from the OS and remove the USB cable. Then install the software.

If the full software was installed before connecting the printer, try a new cable and a direct connection (instead of a print server or USB hub). Scanners require bi-directional communication with the computer and can fail when the printer works. Make sure the monitoring program is running before attempting to scan from the all-in-one.

Next try to scan from the computer first. There are buttons in the MP Navigator software that set the destination and default settings of the buttons on the all-in-one. After you scan at least one item, you will have a better idea of the settings that you need to use. See the MP Navigator help files for the details.

If you install the basic Canon driver, you will be able to scan but not from the unit directly. Windows XP and newer all come with Paint that can acquire scans (File > Import from Camera or Scanner > New Scan). Windows Vista and Windows 7 have Windows Fax and Scan that can also scan files (New Scan). Photo Gallery in Windows Live (comes with Vista) also handles scanning.

The generic OS driver usually only runs the printer.

I hope this helps.

Cindy Wells

Dec 10, 2010 | Canon PIXMA MP510 All-In-One InkJet...

1 Answer

I have a Windows Vista computer and a Canon MP210 copier/scanner and have a document in printer to scan and can not transfer to my computer, I can't find disk and put information from disks years ago on a...


First, if you connected the data cable to the computer, uninstall the current driver and then unplug the data cable. (This is for USB cables.) To uninstall, open the Devices and Printers control panel (click start and then find the line on the right hand column). Right click on the unit and click on Remove Device.

Then navigate to http://www.usa.canon.com/cusa/support/consumer/printers_multifunction/pixma_mp_series/pixma_mp210#DriversAndSoftware and select your version of Vista (32- or 64-bit). Download the software/drivers. The MP Navigator is the full software and will let you launch scans from the unit once you set it up. The first driver in the list is just the basic driver and will only work with scans initiated by the computer.

Always launch scans from the computer first. There are buttons in the MP Navigator that match those on the all-in-one. The default settings for these need to be set up (see the help in the program) and include resolution and location to save files. Then when the monitor program is running, you will get the MP Navigator coming up with a button press.

Vista can scan without the MP Navigator with three included programs: Paint (File > Import from Camera or Scanner > New Scan), Windows Fax and Scan (New Scan) and Photo Gallery. Howevver, if you do not install the Canon driver, you will probably get a printer driver only from the OS.

If the problems persist, try a new USB cable and a different port. If you use a USB hub or print server, try a direct connection. Scanners require bi-directional communication with the computer and can fail when the printer works.

I hope this helps.

Cindy Wells
(if the copy function works, then the above information should help. If the scanner itself is not moving, check for a transport lock and that it is lighting up as it should. In the last case, the unit may need service.)

Nov 26, 2010 | Canon PIXMA MP210 Photo All-In-One Printer

1 Answer

I want to scan a picture onto my laptop i connected the cables and evrything. ir prints fine. but it dosent want to scan and my printer is a dell 924


Did you install the full software (if available for your OS) before connecting the cables? Were you trying to launch the scan from the computer or the scanner? The scanner buttons will not work unless the full software is installed and the monitor program is running.

If you installed the generic OS driver, uninstall it and then unplug the data cable. Then download and install the software from http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?lc=en&dlc=en&cc=us&product=1153481& . Select your OS and click Next then click on Drivers. Start scans from the computer first. (HP Solution Center has destination buttons that need to be set before the buttons on the scanner can work. Once you scan from the computer, you will have a better idea of the settings you should use as defaults for the buttons.)

Try connecting the printer directly to the computer, if you use a USB hub or print server. Also try a new USB cable. The scanner requires bi-directional communication and thus can fail even if the printer works. Your cable should be 6' or less in length.

WinXP, Vista and Win7 have options for scanning without the HP software. However, they do not work with the scanner buttons. Launch Paint (Start > All Programs > Accessories > Paint) and select File > Import from Camera or Scanner > From Scanner in any of the listed OS versions. Vista and Win7 also include Windows Fax and Scan (New Scan). Vista has included Photo Gallery that also can acquire Scans (this is available for Win7 as part of the Windows Live package download).

I hope this helps.

Cindy Wells
(additional information can be obtained here: http://h10025.www1.hp.com/ewfrf/wc/product?cc=us&lc=en&dlc=en&product=1153481 )

Nov 09, 2010 | HP Photosmart C5180 All-In-One InkJet...

1 Answer

Scan picture - Message: Sorry scanner could not be initialized. (Scanner Not Found)


There are several possibilities. Did you launch the scan from the computer or the scanner buttons? Stop at the point that works in these various trouble-shooting options.
1) Make sure that the HP Digital Imaging Monitor monitoring program was running if launching from the scanner. (Make sure the HP driver is installed not the generic OS driver.) The software is available from http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?lc=en&dlc=en&cc=us&product=1146331& select your OS and then press Next. Click on Driver to download.
2) The scanner requires bidirectional communication with the computer. Try a new data cable and a direct connection (if you use a USB hub or print server). Try a different USB port and make sure that the ports aren't disabled for security or power-savings. (The first is in the Device Manager; the second is part of the advanced settings of the Screen Saver.)
3) Use the HP Director or Solution Center to check the scanner status (this is in the full-software form HP). If it is available for your OS, you should uninstall the generic OS driver and disconnect the data cable before installling the software. Even if you have this installed, check if you need to patch the software.
4) Download and run the HP Scan Diagnostic Tool to test the scanner. http://h20180.www2.hp.com/apps/Nav?h_pagetype=s-926&h_lang=en&h_client=s-h-e016-1&h_keyword=dg-SDU&jumpid=ex_r4155/hho/ipg/ccdoc/scan_diag/ .
5) Can you acquire scans from the computer with non-HP software? Windows XP, Vista and 7 can acquire scans from Paint (File > Import from Scanner or Camera). Vista and Win7 also have Windows Fax and Scan (New Scan).
6) Disconnect the data cable from the computer. Then Start > Run > regedit . This launches the registry editor (Run as Administrator for Vista or Win7). Back up the entire registry first (File > Export, follow the steps you see and select all.) Locate the HP registry item: HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\ {6BDD1FC6-810F-11D0-BEC7-08002BE2092F} and highlight the section in brackets. Right click on Lower Filters (string value) and delete it. Close regedit (Save changes) and restart the computer. Reconnect the data cable after the reboot.
7) Uninstall and reinstall the HP software driver (again remove the data cable after the uninstall and keep it unplugged until the software requests connecting the cable).
8) Check if you need to update the BIOS or USB drivers for your computer (see the manufacturer's site) and Windows Update.
9) Check if the scanner runs if connected (after software install) on another computer. If it doesn't work on another computer, you probably need to replace the unit.

I hope this helps.

Cindy Wells

Oct 08, 2010 | HP Photosmart C3180 All-In-One InkJet...

1 Answer

Dell Inspirion 530 won't communicate with Dell V305 printer


The problem could be because of ONE out of FIVE problems listed below. Try the steps recommended and it should fix the problem.
Thanks,
Abhishek

Jun 26, 2009 | Dell V305w All-In-One R840635AU InkJet...

2 Answers

Communication problem with notebook/printer


You've encountered 1 of the many issues with Vista. The OS is so gargantuan that Microsoft had to ax many of the drivers that were included with XP.

http://www.lexmark.com/lexmark/sequentialem/home/0,6959,204816596_1019285789_0_en,00.html

Copy & paste the above URL into your web browser & that will take you right to the driver download page. Select the red highlighted "Driver Download" for the 1200 series printers. This will send you to the Operating System selection page. Once selected you'll see the red highlighted .exe file. Select "download now". You should see a pop-up asking you to save the file. I like to send downloads to the desktop to facilitate installation of the software. You can later drag & drop it into whatever folder you like.

Make sure to remove the XP drivers before installing the Vista drivers. Also remember to unplug the USB cable from the printer prior to installing the Vista drivers. The installation software will prompt you when to re-install the USB cable.

Good luck.

Feb 28, 2008 | Lexmark JetPrinter X1185 All-In-One InkJet

1 Answer

Hooking up printer


Maybe your USB port or USB cable is not working? For sure you need to get the latest drivers for Vista, Try to download the driver from Lexmark website at http://downloads.lexmark.com/cgi-perl/downloads.cgi?category=Drivers&ccs=229:1:0:552:0:0&searchLang=en&os_group=Windows%20Vista If that still doesn't work, see if you can get another USB device to connect to your computer - like a USB Flash Drive (or "thumb drive").

Sep 03, 2007 | Lexmark Z845 InkJet Printer

Not finding what you are looking for?
Printers & Copiers Logo

Related Topics:

41 people viewed this question

Ask a Question

Usually answered in minutes!

Top Lexmark Printers & Copiers Experts

Roopesh S
Roopesh S

Level 2 Expert

228 Answers

Sanath Kumar V

Level 3 Expert

684 Answers

Les Dickinson
Les Dickinson

Level 3 Expert

18304 Answers

Are you a Lexmark Printer and Copier Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

Loading...