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I have a toshiba Satellite laptop. I recently encounted a virus and was prompted to download a anti-spyware. I did this and then was required to re-boot the computer. After re-booting, I returned to the login page, selected my icon and it started to initialise my settings, but suddenly went to logoff and save my settings. I have re-booted several times and also tried other user icons. I can not get beyond the login screen and thus I can not get into my laptop. Can you please suggest a way to get through this login screen. thanks

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If you think you had a virus because a message popped up asking you to download and antivirus you may have been tricked into downloading another (and possible more powerful virus)...
this is what I suggest.
1. Try to log in by doing this:
a. restart
b. after the boot sequence is completed and before you get the windows xp with the blue little bars going across press f8 to get into advance startup options. (if you get to see the windows xp black screen with the little blue or green bars... you missed it.. restart again and have your finger on the f8 key ready to start pressing repetedley.. don't just hold it pressed (other wise you may get a keyboard error)...
c. once you are into advance start up options use your arrow keys to go up until you get to something that says "last known good configuration" and press enter and try to log in. if it works update your REAL antivirus and start scanning your computer. (if you are cheap like me avg or avast will be a good starting point for free antivirus) also scan your computer with a-squared, spybot s&d and adware (3 well known antyspyware programs you can download for free on internet and you may want to get those from another machine that has access to the internet and move the installation files using a thumb/flash drive. one thing you may want to do also is restore your system to an earlier time/date. using start>all programs>accesories>system tools>system restore.
d. if c did not get you in... try with another option... "safe mode" I would use next (restart and keep pressing f8 to get into advance options again)
if you are able to log in this time. try again to run your real antivirus (no the on you though you downloaded or installed as the prompt you got indicated)
other things you may want to try require for you to have the xp installation cd and try to get into recovery console by letting the pc boot using the winxp cd and selecting r (for repair). this is for more advance users and

Things to expect (hopefully not your case):

what ever you download and install may have messed up your registry to the point you may not be able to log in and if no registry back is avaliable even windows repair console may not do you any good
I had something like this that pretty much rendered my system unbootable in less than 2 minutes after I ran the virus program.. I ended up reinstalling my os. If possible try to back up your data by taking the hard drive out and connecting it to another computer and get as much data as you can, then reinstall system.


Posted on Sep 21, 2008

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Press Del on starting comptr to enter BIOS setup.
Check the boot sequence and ensure that your hard disc is listed in the boot sequence.
Still facing problem?
Make your hard drive your first boot device.

Posted on Sep 21, 2008

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There is an os called live os....that is available on the net or try to get that from some one....if you insert that os cd.....your laptop will have an new os......you dont have to install from it anything.....thats why it is named live os.....suppose live os is windows xp...say for an example.....insert that cd into your laptop.....you will get an xp os....after that there will be an inbuilt antivirus in it.....use that to scan all the drives.....definetely the problem you are saying is due to an virus of spyware.....use it to remove the virus and spyware...after removing the virus.....take that cd out.....you can use your laptop with the previous os without any problem......try this....it will work 100%.....otherwise you want to install a fresh os....no other way....i am a software engineer.....and i have experience in these areas....try this...it will work 100%.....

Posted on Sep 21, 2008

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Start your PC and press F8 several times until the boot menu comes up. Then select "Safe Mode with Networking". Now get some or ALL of the FREE programs below.

Download, Install and Run Malwarebytes Anti-Malware:
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Download, Unzip, Install and Run TDSSKiller:
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