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An expert who has answered 20 questions.
Re: Documate 510 Roller Pad Assembly
I am a Support Engineer with Xerox Scanners.
There would have been an extra pad in the original box that the scanner came in. If you no longer have this pad, you can order the maintenance kit here. This kit will also include the necessary components to clean the feed rollers.
If the feed rollers are worn out, you will need to have the scanner serviced.
Please contact us to discuss your service or replacement options by calling 800-648-0410.
I don't know if it's permissible to advertise but we currently sell the assembly for the Xerox Documate scanners. As far as I know the scanner's discontinued, and the pads are getting pricey so consider how much longer you want to wait before replacing the scanner.
sales at sprucecomputer dot co dot uk if anyone is desperate
a 6ya Technician can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repair professionals here in the US. click here to Talk to a Technician (only for users in the US for now) and get all the help you need. Goodluck!
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Welcome [ What's in the Box ~ The Xerox DocuMate 510 Scanner ~ What You Need ~ Documentation ]
Installation [ Before You Begin ~ Step 1: Assemble the Scanner ~ Step 2: Install the Software ~ Step 3: Connect the Power Supply ~ Step 4: Connect the USB Cable and Turn on the Power ~ Additional Applications Available with Your Scanner ~ View the User Guides ~ Register Your Scanner and Check for Updates ]
Scanning [ Loading Documents to Scan ~ Load a Stack of Documents ~ Load a Single Page ~ Scan from the One Touch Button Panel ~ Check the Scan Settings Before Scanning ~ Using the One Touch Panel ~ About the One Touch Button Panel's Names and Icons ~ The Default One Touch Settings for Your Scanner ~ Configuring the One Touch Buttons ~ About the One Touch Properties Window ~ Selecting New Settings for a Button ~ Setting Destination Application Properties ~ Selecting Document and Page Format Options ~ Scanning with Optical Character Recognition (OCR) ~ Renaming a One Touch Button ~ Selecting Options for a Button ~ Creating a New Scan Configuration ~ Editing or Deleting Scan Configurations ~ Configure Before Scan ~ Scan and Burn to a CD ~ Scanning with Event Forwarding ~ Creating an HTML Web Page from Your Scanned Documents ~ Transferring Scanned Documents to Storage ~ Checking the Hardware and Setting the Lamp Power Saving ]
Scanning with the TWAIN Interface from PaperPort [ Accessing the TWAIN Interface from PaperPort ~ The Two TWAIN Interface Options ~ Scanning from the TWAIN Basic Interface ~ Scanning from the TWAIN Advanced Interface ~ Adjusting the Image with the Advanced Interface ~ Adjusting the Resolution ~ Adjusting the Brightness and Contrast ~ Adjusting Gamma, Saturation, and Color Hue ~ Adjusting Input Size ~ Creating a New Advanced Interface Profile ~ Display the Device Configuration ~ Setting Up PaperPort to Work with Your Scanner ]
Scanning with the WIA Interface [ Fine Tuning Your Scans ]
Maintenance [ Clearing Paper Jams ~ Care and Maintenance ~ Cleaning the Scanner Glass ~ Cleaning the Automatic Document Feeder ~ Replacing the ADF Pad Assembly ~ Replacing the Roller Assembly ~ Troubleshooting ~ Error Light Troubleshooting Codes ~ Uninstalling Your Scanner ~ Uninstalling the Scanner and One Touch Software ~ Uninstalling the PaperPort Software ~ To Install Another Driver ~ Xerox DocuMate 510 Scanner Specifications ~ Xerox DocuMate 510 Parts List ]
PLEASE SEE THE COMMENTS ON INSTRUCTIONS TO REINSTALL
Hi, I don't know if it's permissible to advertise but we currently sell the assembly for the Xerox Documate scanners. As far as I know the scanner's discontinued, and the pads are getting pricey so consider how much longer you want to wait before replacing the scanner. sales at sprucecomputer dot co dot uk if anyone is desperate
Check the adf pad assembly. It is the small grey pad inside the top cover. One replacement pad should have come with your scanner. Mine was doing the same thing, when I replaced the pad, it worked like new.