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I have a creative zen mp3 player.It won`t charge in my computer but the blue LED is on but the screen is black

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  • SpongeDoodle Apr 30, 2009

    The screen is completely black; but the buttons light up. I havn't even used this yet; i don't know what is wrong with it. Help?

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I have the same problem i let it die completely, and then i plugged it in and then the screen was black nothing but the blue LED is on but it flashes...please help i just got this a couple of months ago!!!!!!

Posted on Aug 13, 2009

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My mp3 player went blank but its still on


Creative knowledge base gives this answer for blank screen on a Zen MX:
White screens or blank screens could be easily resolved with a firmware reload. The following steps will take you through the troubleshooting steps.
  1. Reset your player and verify if the screen is able to display its contents
  2. Make sure that the player has fully charged battery
  3. Finally, perform the recovery tool if the screen still does not display any contents properly through the following site:

    http://www.creative.com/products/mp3/MP3PlayerRecoveryTool/welcome.asp?

Sep 20, 2009 | Creative Technology Zen MX Black (8 GB)...

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CREATIVE ZEN MOZAIC WON'T TURN ON!!!!!


i just reset mine as mine would not turn on, i held it for a few seconds ant then turned it on and it came on! but mine is chargint at the moment, but the flashing light is red! i thought it was supposed to be green??? Can anyone help?

Sep 03, 2009 | Creative Labs Creative Technology Zen MP3...

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Mp3 player will not turn on, it is fully charged


First try resetting it = To reset your zen = Put a pen head in the hole under the power button for 20 seconds.

A depleted battery may have any of the following symptoms:
The charging icon is missing
The blue power LED is not blinking
The player turns off immediately when it is disconnected from its power supply
Not showing any signs of activity (with the exception of the blue power LED)
No LCD display
The player is not detected by Windows or any programs
If the player shows the above symptoms, download the firmware below and follow the step by step instructions to install the firmware update.

http://www.creative.com/support / downloads, firmware.

May have to format if nothing eles works.


http://www.creative.com/support/ downloads

Jul 29, 2009 | Creative Labs ZEN Stone MP3 Player

1 Answer

Creative zen won't turn on


had same prob to the T...found this post and it fixed it...it's the computer not the zen...once I did the two steps my zen started charging and turned on...go figure...the flashing blue light doesn't mean it is charging.
posted on Feb 25, 2009 abeales
If you have windows set to do automatic updates, you most likely had a windows update installed that caused this conflict with Win Media Player 11. No fix has been posted by Microsoft yet, so the only workaround is to Uninstall/Rollback Windows Media Player 11. Goto <Control Panel<Add/Remove Programs and remove Windows Media Player 11. Follow prompts, restart computer when prompted to. Also uninstall Windows Media Player 11 Runtime application following same procedure above.
This will roll your Windows Media Player back to version 10 or 9, whichever you had installed prior to version 11. You will need to re-configure Windows Media Player again.

Your Zen should now be recognized by WMP and Creative software. You probably need to upgrade your firmware at this point, follow the instructions on upgrading your firmware, and you should be good to go.

This is a windows problem, not a creative problem. Dont blame Creative for the screwed up hotfixes that Microsoft puts out on a regular basi

May 28, 2009 | Creative Labs ZEN Vision:M Digital Media...

1 Answer

Trouble with my creative zen


this happened to my vreative zen also......... what i did is that i waited till all of the battery is gone then i just plugged it in my computer to charge and after that it was all good.....

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1 Answer

Creative Zen just flashes


have you tried to charge it using an ac charger?

May 19, 2008 | Creative Labs ZEN Vision:M Digital Media...

1 Answer

Black Screen, Not turning on but charges?


If your Zen V is dead, wont respond to anything, try this, plug it in to the computer, hold the power switch in the on position, THEN trigger the reset button, worked like a charm for mine, I had thought it a lost cause."

Q. How to reset Zen v +
http://www.youtube.com/watch?v=22T_gkkZjmM&feature=related

Feb 06, 2008 | Creative Labs ZEN V Plus MP3 Player

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