Wrote previously about suction loss, with no apparent plugging of hose/tubing areas, was asked about noise that accompanied problem...
there is no noise except regular motor noise, no grinding, squealing or chattering sounds. Just the sound of suction breaking, then motor sounds.
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Re: suction loss on dyson animal
Keep the axe on hold try this first.
Ok first thing to do is remove & clean the 2 piece premotor filter or purchase new.
Now remove soleplate from bottom of machine to do this rotate the 3 plastic screws to unlock position. Lift sole plate off now remove any blockagers or fluff that may be built up over the brush roller. Remove hair from brush roll using scissors.
Check short clear hose for blockages & any damage rips or tares if it is damaged purchase new hose.
Now look at belts & rotate brush roller it should turn relatively easy if it is difficult to turn by hand remove the brush roller & pull off the end caps the axle will come out with one of the caps. Check the roller bearings clean away dust build up replace end caps & axle spin roller holding on to end cap if freely to spin refit back on to machine.
If its stiff to rotate you will need new roller.
Now pull off the 2 inspection ports check them for bits of paper etc especialy the (U) shaped port at bottom rear of machine this can contain pens pencills stones all sorts of items that hinder the suction.
Now check the long flexi hose & metal wand for any obstructions.
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Most common cause of loss of suction are objects being lodged. You can isolate the area pretty simply. Put your hand to the tube on the detatchable handle. If there is suction there the obstruction is at the base. To clear this turn the vacuum over and lay it down. There is a suction hose that attaches just behind rotating sweeper. Disconect it, and check for debris. Also look in the sweeper compartment for hair, and other clogs. Re-Attach, to see if this remedied the problem.
If the loss of suction is somewhere in the detachable handle. What i have done is disconnect it from the unit... Take a wire hanger or similar and carefully run it through the hose. Be careful not to puncture the hose.
It's also a good idea to give the filters a wash - in normal use this should be done at least once every three months, as shown in the video below. Use cold water without detergent, and allow at least 24 hours for the filters to dry completely before replacing them.
If you'd like further advice after you've given this a try, please give our experts a call on 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU).
If you continue to experience issues with performance after you've followed through the steps in the guide, please get in touch. Our experts are on hand to help, and will be happy to walk you through some further checks - we should be able to resolve the issue right over the phone. You can reach us by calling 0800 298 0298 (UK), 1-866-693-9766 (US), or 1-877-397-6622 (US).
From your description of the problem, it sounds as though the wand/hose is blocked. To check this, remove the wand/hose assembly from the machine, switch it on and test the suction from the top of the wand with your hand. If the suction is poor, remove the wand from the hose and test the suction from the top of the hose. If its good here, then you know that the wand handle is blocked.
For the full diagnostics, check out the Support section on our website at www.dyson.com or call our Helpline on 1866MYDYSON.
It sounds as though the wand handle is blocked. To check this, remove the wand/hose from the machine as if you were going to use it to vacuum the stairs. Switch the machine on and test the suction at the top of the wand handle with your hand. If the suction from the wand is poor, remove the wand from the hose and test the suction again from the top of the hose. If the suction here is good, then you know the wand handle is blocked. If the suction is poor at the hose, you can remove the hose from the machine and clear any blockages here.
For the full blockage procedure please visit the support section on our website at www.dyson.com.
There may be an obstruction in the hose. Hold it up to the light then I use a long thin broom handle to push the clogged hair through it, being careful not to split the hose. This always does the trick for me.
Had the same problem twice and washed the filter to no avail. Called Dyson to troubleshoot, and in one minute they had me removing the purple plastic noodle shaped piece towards the bottom on the side (the next time it was the silver noodle on the opposite side). Inside was a bent pen and tons of debris wrapped around it that slowed the suction. Poked the debris out, and it worked perfectly.