Question about Canon PIXMA iP4200 InkJet Photo Printer
I continue to get the following error:
Error Number : 1413 An ink tank error has occurred. Open the printer's cover and replace the ink tank on which the ink lamp is off.
I have the Canon Pixma iP3500. The ink tank in question is the yellow ink tank. I have replaced it once with a brand new canon brand ink tank. That worked for about a week before I started to get the error again. Occasionally if I lift the cover, pop out the tank, and close it again, it will print again for another week. Recently it has given up altogether and nothing I do will get it to print even one page. Please help, I am out of patience!
I've gotten in touch with Canon and have something a little different to try. At the very least the error should change. (Sorry, gallows humor). Please read this entire response before taking action.
After the upcoming test procedure, I have included a link and procedure to contact Canon tech support. The assure me they will replace any faulty tanks.
The purpose of this exercise is either rule out ink tanks that are behaving or isolate the one(s) responsible for the 1414. You should write down the results of this test. Please perform the following:
1. Open the printer and remove all ink tanks.
2. Insert a single ink tank in the printer then close the cover.
3. Confirm whether the printer recognizes the installed tank properly. If it does, it will indicate it does not detect the other ink tanks, as they are not currently installed in the printer.
4. Repeat steps 1-3 with another ink tank.
5. If the printer at any time indicates two of the same ink tanks are installed, the cause will be the last tank installed. For example, if you inserted an ink tank earlier, and you later inserted another ink tank, and it said two of the same inks were installed, the cause of the issue is the last ink tank.
Click here for the Canon PIXMA iP4200 support page
Then click on e-mail support.
Fill out the form.
Under description, supply the following info:
Error 1414 Ink tank problem on my Canon PIXMA iP4200
The error won't go away.
I have replaced the <color in question> tank, reseated it, yet the error remains.
You will also need to list what inks are being used in the printer. State the type of ink that is being used and the order that the tanks are installed in the print head.
Provide the exact part number (such as BCI-6C, BCI3eBk, etc.) if possible.
The Canon support rep assured me they will be glad to replace the malfunctioning tank(s) for you at no cost. Please
respond with the results, and specify the ink tank(s) that were not recognized correctly.
They responded quickly, professionally and apologetically. They want to help get this resolved for you.
I hope this helps end the frustration you must be feeling. If you need additional help or clarification, click the ASK button.
If you could take a moment and rate this response, I would appreciate it.
Posted on Jul 31, 2008
An on-line problem solver answered this question for me as follows, and it worked beautifully. I had previously tried just removing the ink cartridges, and then re inserting them, but that did not work.
"This is a somewhat common problem with the metal contacts that connect to the ink cartridge. Sometimes it can be fixed by cleaning the contacts, but other times it requires getting a new ink holder from Canon customer service.
To clean the contacts, you'll need a Q-tip and some isopropyl alcohol (it's important that it is isopropyl and not another kind of alcohol). Pull out the ink cartridges and clean the contacts on each one with the Q-tip dipped in alcohol. In particular, you want to make sure there are no fingerprints on the contacts. Then, turn off your printer and do the same with the contacts in the ink holder in the printer. Once the alcohol has dried on both sides, reinstall the cartridges and give it a try.
If this doesn't work, I recommend calling Canon tech support, so they can send you a replacement part."
According to Canon's instruction manual, you must complete the cleaning in less than 10 minutes. It took me about five. I did exactly the tech suggested, and after turning everything off and waiting a minute or so, I restarted everything, and the problem was solved.
You must be careful though, because if you leave a Canon Pi6600 cartridge out of the printer for more than 10 minutes, not only will the cartridge tray move back to the "off" position (out of reach), but the ink cartridges nossles will dry out and possibly not work. Also, do not "squeeze" the ink cartridges or you will get ink on yourself.
Posted on Jan 10, 2009
no prob try -- As a technician, I have worked on tons of printers. This particular error had stumped me for a while, but I finally found the cause. As others had pointed out before, it can have alot to do with some obstruction in the print path, the gears, or ink on the clear plastic encoder strip. You're on the right track - I found the the purge cap (the white sliding mechanism that the print head parks to when it's not in use) was not lubricated well enough from factory. If you lubricate the sliders with some white grease (don't get it on the small wipers or the black caps) the mechanism can now slide more freely, and the unit can park the head properly without giving you the dreaded head homing error 5100 (or E-2-2 on the LCD display) Keep in mind that this repair will probably require you to remove the right panel off of the printer to gain access to the purge mechanism. There are two screws behind the printer, and two in front for each corrosponding side panel (the front screws are behind the grey front panel of the printer - open the top cover to see the clips which hold the front cover on) Hope this helps some of you out.
Posted on Mar 09, 2009
Reset Canon MP600 to the Factory Setting
Posted on Sep 12, 2009
Tips for a great answer:
You can check the status of each ink tank according to the way its lamp flashes.
- On: The printer is ready to print.
- Slow flashing (at about three second interval): Ink is low. Prepare a new ink tank.
- Fast flashing (at about one second interval): Ink tank is empty, or the printer is not ready due to an error.
- Off: An error has occurred and the printer is not ready to print.
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