Question about LaCie Ethernet Disk (300788) 1000 GB Network Hard Drive

2 Answers

How to recover data from lacie etherdisk when it does not keep a network conntection.

I lose the network connection to my LaCie 4 GB storage device on a regular basis. If I power cycle the device the connection is restablished. Is this a known problem or should I be concerned that my LaCie is about to die. How can I attach a hard drive to the unit or update the nic drivers or install another nic on the device?
Or, is this a sign that the device is going to die?

Posted by on

  • 4 more comments 
  • jauchter Sep 22, 2008

    It looks like the nic is going bad on the system.

    If you want to recover data from the system you can hook up an external usb drive to the back and use the backup restore on the system to get data off of it when it will not work via http or network share.

  • jauchter Sep 25, 2008

    Well, here is what happened. I submitted a ticket at Lacie and after 5 days got the reply to use a restore command and basically format the drives back to factory default. As you might guess, this was not an optimal solution as I had about 2 terabytes of data on the drives. Nevertheless, I only found out that if I connect a usb hard drive to the back of the unit I could execute the built in ntbackup and backup the data to the external drive. The problem was of course that I did not have a very large external hdd. There probably is a better way to get the data off the drive when the nic is unreliable but at this point!!! I had copies of most of the data in other places so I resided to just piece it all together and reformat the drive but I guess the moral to the story is you get what you pay for. The lacie 4tb unit was a lot cheaper than the buffalo and I went for it. I also have a 2tb buffalo and have had it running for about a year without problems. The lacie has been usless right out of the box. I would stay away from lacie products.

  • jauchter Sep 30, 2008

    Thanks,



    In the end I formatted the drives with the recovery disk. After that I couldn't even connect to the device over the network although it would beifly show up on the network after a reboot. If you cannot connect to it like this then you cannot get to any of the basic configurations. I would like to get it replaced but I only get to play mail tag with lacie support until they run out of things to tell me to do. My initial post was to ask about how to get data off of a drive like this when it is behaving like it was. You can plug a usb hdd on to the back but the only option you have is to use the built in ntbackup to extract data.

    thanks everyone for your time.

  • sten_h Jan 16, 2009

    My Lacie disk completely lost connection both on Ethernet and on the USB port. I have demounted the harddisk out of the chassis and mounted it in a standard SATA2USB box (Sandberg). The drive works and I can see it in device manager and I can see the partitions, but they show up as UNKNOWN, I assume they are not FAT or NTFS formatted. How do I get the data of the disk?

  • drewsmeaton Feb 20, 2009

    I have the same problem with an Ethernet bigdisk. We opened it up and attached the 500gb SATA hitachi drive to another windows machine. It could see the drive, but it was unrecognized.



    It is possible the Lacie OS being used is a version of LINUX and the formating of the drives is not NTFS or FAT. Any comments on this?



    If so, I would recommend next steps as trying to mount the drive on a linux machine or VM running on a windows box.



    Too much effort for me, so I am sending the drive back to Lacie where they will likely wipe it or just send me a new drive minus my data.

  • Sahrjd Feb 27, 2009

    I am at the same point as the rest of you where I cannot access the Ethernet Mini Disk Home Addition over the network. Lacie sent me a new power supply but that did not help. From talking to their support personnel I know that the drive is formatted with Linux and has a root password on it which is not the same password as the administrator account that users create when they set the device up.

    I have plugged it into a Linux system put Linux does not recognize the drive...still working the issue though

×

2 Answers

  • Level 1:

    An expert who has achieved level 1.

    Corporal:

    An expert that has over 10 points.

    Problem Solver:

    An expert who has answered 5 questions.

  • Contributor
  • 10 Answers

As to the person trying to access one of the Hard Drives in a LaCie ethernet disk. You will NOT be able to retrieve data from any ONE HD due to the nature of how the ethernet disk is formatted. From the factory they use a raid config that spans the 4 drives to appear as ONE drive. Thus if you remove any one of the 4 drives you will not be able to see ANY data in the other system you are using to look at it. Sorry that's the only problem with losing any one drive when the 4 are raid configured to appear as ONE drive. In other words when even ONE of the 4 drives crashes your data from ALL 4 is inaccessable.....bummer huh?

Posted on May 25, 2009

  • Level 1:

    An expert who has achieved level 1.

    MVP:

    An expert that got 5 achievements.

    Scholar:

    An expert who has written 20 answers of more than 400 characters.

    Hot-Shot:

    An expert who has answered 20 questions.

  • Contributor
  • 59 Answers

I'll have to look into it a little more but off the top of my head I would say that the nic may be going bad or some other component of the etherdisk. You can try opening it up and putting the hard drive into an enclosure and connecting it to a pc via usb to get the data, you can also then share the usb drive and use it over the network, however removing the hard drive may void any warranty you may have. If the hard drive is in fact bad then you should be able to replace it and then continue to use the device. I'll get back to you when I get more info about the device.

Posted on Sep 21, 2008

  • Kyle Lancaster Sep 30, 2008

    Sorry about the long delay in responses, I got stuck on the road for a while. Anyway, I think I would suggest trying to return the Lacie if at all possible, just to try and replace it with a better device such as the buffalo you mentioned, they make good memory so I would imagine most of their products are worth owning, I generally stick to seagate and westerndigital hard drives and so own a few MyBooks personally. I've had them for about 2 years now and no problems yet, I had a netgear with a NIC but *** had a raid controller that failed after about 6 months so I can only get data off of it once in a while.

×

Add Your Answer

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

×

Loading...
Loading...

Related Questions:

1 Answer

LaCie 2big Triple - I replaced one drive, but capacity is wrong


Most likely the problem you are encountering is due to the RAID mode the device is set in. Most RAID arrays utilize multiple drives of the same size, or with drives of differing size, they just use a portion of the largest that matches the smallest drive. When the device rebuilt the array it partitioned off a portion of the 4tb drive of the same size as the existing 500gb drive. If you want to use full capacity of both drives you would need to use JBOD mode, which just strings the disks together into a storage pool using all available space. This won't offer the data redundancy of RAID1 or speed boost of RAID0, but should allow using full space.

Backup any vital data before doing anything, then look for a switch on the back. Rather than RAID0 or 1 the options may be labelled Safe or Fast, but JBOD is usually still labelled JBOD, or sometimes Big. You can try just flipping the switch to JBOD and seeing if it rebuilds to use all space. If that doesn't work you may need to remove the 4tb drive, connect it to a different system and erase it to get rid of the 500gb partition, then with the Lacie set to JBOD reinstall the 4tb drive so it will add its full size to the array.

The safest option though would be to buy another 4tb drive, backup all data and install both 4tb drives with the device set to RAID1/Safe. You would only get 4tb of total storage, but it would mirror the data on both drives so if one fails the other will still have your data. With JBOD you won't have any auto-backup. If a drive fails the data on it will be lost.

Jan 21, 2014 | LaCie 2big Network (2-disk RAID) (301257U)...

2 Answers

LaCie Mynas


Is there a solution to the above problem?

Sep 05, 2012 | LaCie 5TB 5big Network 2 )

1 Answer

I have problems configuring my new d2 Network 2 1.5 TB HD. Either using the LaCie Network Assistant or directly the IP address, I get a blank page with the message: Please wait while loading... and it...


Hello, I had similar problem with 2Big Network2 which was freezing the same way. I know the question is old but maybe someone will find this answer useful.

I solved the problem by updating the firmware. It may seem trivial but it took some time to figure out how to do it right.

My firmware was 1.3.7 and I was unable to easily get SSH access.

To upgrade the disk you have to
1. get it recognizable by Lacie Network Assistant. If you have a fixed IP it may not see the disk. To switch your device to DHCP assigned IP you have to reset it to factory settings (without losing data). Procedure from LaCie site works (http://manuals.lacie.com/en/manuals/d2-2big-5big-network2/reset)
  1. Make sure the product is turned OFF.
  2. Press and hold down the front button. Without releasing the front button, turn the product on by pressing the power switch on the rear of the product.
  3. Keep the front button pressed until the front LED becomes solid red, then release it. (The LED should become solid red about 10 seconds after you turn on the product.)
  4. The front LED will blink blue. When it becomes static blue, press the front button once within 5 seconds to confirm reset.
  5. If any of the steps are omitted, the product will boot normally without resetting.
2. you need the LaCie Network Assistant which you can download from here http://www.lacie.com/support/drivers/driver.htm?id=10138
I used 1.5.15 version for windows
3. Once you have the LNA installed it should recognize the disk. However if it doesn't start and says you are missing bonjour service just go to the installation directory and install bonjour.msi
4. At this point you should be able to start LNA which finds your drive. Now you need firmware (capsule file). You can't just load the newest firmware out there. Given fw version can be applied only to certain previous revisions. To check which version you need you have to check your current release. To get your current release open LNA and go to Configuration tab. The current system version is displayed in the bottom-left corner.
I updated mine to next release (from 1.3.7 to 2.0.5).
5. Now you should now to which release you should update. The question is where to get the firmware from if the LaCie support page (http://www.lacie.com/fi/support/drivers/driver.htm?id=10201) does not contain the one you need ? You can use and ftp service (it's not obvious).
Go to ftp://2bignetwork2-update.lacie.com/ (just put this address in files explorer address field) and login with 2bignetwork2 user and 2bignetwork2 password. Then browse for firmware.
6. now assuming you have successfully downloaded the firmware open LNA go to configuration tab and click "Update your NAS.." button. Authenticate with admin user and admin password then browse for the capsule file and begin updating
7. drive will need couple minutes to finish (blinking blue-red) then it will restart and when the light turns solid blue you should be able to get access to the web administration interface.

As other suggested - if you don't want to risk losing data get disk(s) (if in RAID0) and use some linux box or VM to backup data.

Jul 22, 2011 | LaCie d2 Network 2 NAS server (301505)...

1 Answer

Backup slow


Hi,
You don't specify whether previously on your USB it was the same lacie external or whether it was a different external drive. It sounds like you were using a different external drive, most likely a single drive.
You've specified that you've got your lacie setup in raid 5. Raid 5 gives a very good read spead and a good redundancy for incase a drive fails, however it's write speed is very very slow.
It will be much slower than a single drive on USB for writing to it (i.e. backups), but you should see a huge performance boost in reading from the drive than your previous usb.
If you need it to be faster, you would be better suited looking at configuring it for one of the following raid setups:
Raid 0: striping (not recommended for backups) - data is split over all drives, however if 1 drive fails you lose all data.
Raid 10: striping + mirror . half the drives are striped (like above), but the other half mirror the striping half so if one drive fails there's a backup of it. You only get half the disk space though, so if you have 4 x 1Tb drives, then you'll only get 2Tb of space.

Apr 06, 2010 | LaCie 2500 GB Network Storage Server

1 Answer

Network is running out of space.


scary option
move all data off the d drive to x

then change d drive letter to Y:
then when d letter is free change the drive x to D
its dirty but it will work. might need restart but not sure .
if you have loads of data then its more difficult

Mar 01, 2010 | LaCie Ethernet Disk (301298U) 2000 GB...

1 Answer

Lacie NAS doesn't appear in network


Have you installed the lacie network assistant?

Jan 23, 2010 | LaCie Ethernet Disk (300788) 1000 GB...

1 Answer

Lacie 2 big does,nt boot


Hmmm, reseting worked on mine. Identical symptoms except light stayed blue, not red. Unable to power down.
Before trying to get the drive working I got the data off using the procedure in the second post of this thread:

http://www.linuxforums.org/forum/peripherals-hardware/126831-reseting-lacie-2big-network.html

You need a linux system running. Maybe a live cd will do. I installed on an old IDE drive I had.

I then rest the decive using this procedure from Lacie and my drive is working again. Worthless though, because I can't trust it.

The procedure below will reset the 2Big Network to factory settings:
IMPORTANT NOTE: Following the procedure below can ERASE ALL DATA on the drive. Prior to following these directions, verify important data is stored securely on a different storage device.
Switch the drive OFF. Once it has shut down, ensure the power switch remains in the OFF position.
If the drive is in the SAFE mode, move the RAID switch to the BIG mode.
PRESS AND HOLD the button on the front. MOVE the power switch to the ON position. The light on the front of the drive will start blinking.
Once the light stops blinking, RELEASE the front button.
When released, it will begin BLINKING AGAIN. When it stops, PRESS AND HOLD the front button. The light will begin to blink again.
When the light stops blinking, RELEASE the button. The drive is now resetting itself. Switch the RAID selector back to SAFE if desired.
To restore data if it was lost during the process, recreate the shares and users on the unit prior to the reset. Any firmware updates applied will need to be applied again.

Sep 02, 2009 | LaCie 2big Network (2-disk RAID) (301257U)...

Not finding what you are looking for?
LaCie Ethernet Disk (300788) 1000 GB Network Hard Drive Logo

4,568 people viewed this question

Ask a Question

Usually answered in minutes!

Top LaCie Network Storage Systems Experts

Fordexpert

Level 3 Expert

5331 Answers

 Grubhead
Grubhead

Level 3 Expert

4567 Answers

Are you a LaCie Network Storage System Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

Loading...