Question about Office Equipment & Supplies
I have just got the esp 5 and have pluged it in, it says there is a paper jam, but there is no paper jammed in the printer, what should i do?
Sorry to hear about your trouble.
First thing I would do is check the printer to be sure you have removed all packing tape, and that any supply space is clear. If there are more than one resource locations for paper, be sure you have them in their correct positions.
Unplug the printer from your computer, and turn off the power. Leave it off for a couple of minutes then turn it is on. Do not connect to the computer but insert some paper and try printing via the stand alone option. Make sure you have calibrated the printer and that the print head and ink are installed correctly.
If none of this works, please call our 800 421 6699 and our team will make sure you are printing in no time flat.
Good luck, I will be around to see how you make out.
the friendly Kodak guy
Posted on Sep 22, 2008
a 6ya Technician can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repair professionals here in the US.
click here to Talk to a Technician (only for users in the US for now) and get all the help you need.
Posted on Jan 02, 2017
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