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MY DVD DRIVE DOES NOT WORK THE COMPUTER SAYS NO SUPPORT DRIVE CAN YOU HELP

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We may need more details
1. did it ever work or you just installed it?
2. where do you get the no support drive message? after clicking what?? after doing what? in what program?
3. find out if your computer actually sees the dvd rom drive being detected.. go into start>righ click my computer>properties>hardware tab>device manager and look into cd/dvd rom drives ... do you see your dvd rom drive there?

Posted on Sep 21, 2008

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Dvd player won't recognize a dvd


i can only suggest that you get the dvd drive in the computer replaced as it would appear the problem is a fault with that drive, however try the dvd in another computer and see if it has the same problem because if it does then the problem is with the dvd not the drive hope this helps

Feb 04, 2012 | HP Pavilion a815n (PS512AA) PC Desktop

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My CD-rom will not work after inserting CD's or DVD will not rev-up what wrong and what should I Do I Have Inspiron 531????


1.The laser optical eye of the CD-ROM drive may be dirty, and needs cleaning.
If the optical eye is dirty, it won't read the information on the disk you install.

A) Computer on, Windows loaded, open the tray of the DVD-ROM drive. (Or DVD burner drive. Whichever drive you are referring to. DVD-R/RW)
Shut the computer down normally. (Start>Turn Off Computer>Shut Down)

Unplug the computer from power.
Use a can of compressed air fror computers, and spray air into the DVD-ROM drive.

The optical eye, is located on the bottom of the DVD-ROM drive. (Or burner drive)
The opening in the bottom of the tray, that comes out for your disk, is where you spray the air.

You won't be able to see the optical eye, so how will you know you are spraying the air at the correct place?

If you start at the front of the bottom of the DVD-ROM drive, and work your way towards the back, you will clean the optical eye. Spray across from side to side, and in rows, as you proceed towards the rear.

(Air will make it's way through, and reach the optical eye. The optical eye is not visible, as it can be harmful to the human eye when operating.
Laser.
When the tray is closed the optical eye is exposed. It is not exposed to where it can harm the computer user.

More information that may be helpful, in understanding where the optical eye is located,

http://en.wikipedia.org/wiki/CD-ROM_drive

Scroll down to the heading - CD-ROM drives. Also view the photos down on the right, and the animated GIF.

http://electronics.howstuffworks.com/cd4.htm

How a CD Player Works. Same principle for your DVD-ROM and DVD burner drives )


2.Make Windows reinstall the drivers.
This solution requires physically removing the flat ribbon cable from the back of the DVD-ROM/DVD burner drive, then reattaching it.

Software advice of Updating the drivers, Rollback the drivers, or downloading, and installing the drivers, doesn't always work, or doesn't work.

If the physical solutions I am providing here does not work, we will proceed to the software solutions if you wish. (Comment)

1.Computer off, and unplugged from power. Open the computer case,

Dell Support - Dell Inspiron 531 Desktop PC - Manuals - Documentation - Removing and Installing Parts,

http://support.dell.com/support/edocs/systems/inspd531/en/OM/parts.htm#wp1595069

(Removing the computer cover)

CAUTION!
BEFORE you reach inside you need to relieve your body of Static electricity!

Not trying to freak you out, just needed to catch your attention.
Static electricity, can fry out the delicate computer hardware components, inside your computer.

Touch the metal frame of the computer case.

Computer unplugged from power you are safe.
Touch the metal frame of the computer case, (AFTER you unplug the computer), the computer is safe.

In the above Manual documentation - Removing and Replacing Parts, click on - Drives

Scroll down to the heading - CD or DVD Drive
(Towards the bottom of the page)

Unplug the DATA cable from the CD-ROM drive.
(No.2 in the illustration)

[The two optical drives you have are SATA drives. Dell indicates you have a DVD-ROM drive, (Plays CD's and DVD's), and a DVD burner drive.
(Plays CD's and DVD's, and records)

DVD-R/RW is a 'Burner drive'.

If the information above is correct, you have a SATA power cable, and a SATA Data cable.
(The Data cable transfers information from the optical drive, to the computer, and vice-versa)

The SATA power cable connector, is longer than the Data cable connector.
The power cable connector has 15 pins.
The Data cable connector has 7 pins.

Information,

http://en.wikipedia.org/wiki/SATA

Scroll down to the heading,
Data

Look to the right at the photo. This is a SATA Data cable, and it's connector.
Yours may not be a bent 90 degree elbow, but it will have the L shape in the connector, and 7 pins.

Scroll down to the heading Power Supply. Look down to the right at the photo of the 15 pin SATA power cable connector.
This is Not the cable/connector you want to unplug.

Unplug the SATA Data cable from the optical drive you're referencing to.
Press the Power On button in, and hold it in for a count of Five seconds.
Let go of the Power On button.
Do this two more times.

Plug the SATA Data cable back in.
Close the computer case.
Plug the computer back into power.
WAIT 1 minute.
Turn the computer on. Try the drive.


Dec 17, 2009 | Dell Inspiron 531 Athlon 64 X2 4400+...

2 Answers

Norton 360 install has replaced/overridden DVD drive


Hi, I can certainly understand how you feel and hope I can help.

error 19 isnt necesarily a corrupt driver, it can be 2 drivers trying to use the same resource (as in norton's backup drive and your cd drive, for example)

Try this - Click the start button, right click on "Computer", select "Properties", then click "Device Manager" in the upper left hand corner.

Open the bit that says "CD/DVD Drives" and try right clicking on the drives there and selecting "Update Driver Software". This will probably do nothing. Don't worry, I didnt really expect it to. Now right click on the drives, and select "Delete" and then reboot. This will reset the drivers for ya.

This fix usually DOES work. Most of the time. If it doesnt work, try the ones below.

Your CD drive or DVD drive is missing or is not recognized by Windows or other programs
http://support.microsoft.com/kb/314060 - a Mr Fixit

The CD drive or the DVD drive does not work as expected on a computer that you upgraded to Windows Vista
http://support.microsoft.com/kb/929461

When you insert a CD or a DVD, Windows Vista may not recognize the disc
http://support.microsoft.com/kb/939052

Your CD or DVD drive cannot read or write media - A Mr Fixit
http://support.microsoft.com/gp/cd_dvd_drive_problems

CD/DVD drive does not appear in Windows Vista, or you receive this error during Windows Vista setup after booting from the DVD (AHCI)
http://support.microsoft.com/kb/952951

CD-R drive or CD-RW drive is not recognized as a recordable device
http://support.microsoft.com/kb/316529/

Hardware devices not detected or not working - A Mr Fixit
http://support.microsoft.com/gp/hardware_device_problems

Hope these help.

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1 Answer

Optical drives do not recognize disk when trying to load new disk


If you cannot read those CD-disks in _any_ computer, then the disks are "bad".

If you can read those CD-disks, then it's time to replace the CD/DVD drive. Find a smaller computer-store -- often they will remove the "dead" drive, and install the "new" drive, for $0.00, or for a small fee, if you buy the new CD/DVD-writer from them.

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2 Answers

When in ''MY COMPUTER'' - CD Drive (E:) was droped into DVD-RW (D:


Try uninstalling the drivers in device manager, shut down, reboot and Windows should find both devices, it might ask for your windows disk to install drivers or search online to install them

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1 Answer

My HP Model w1097 does not read CD/DVD drive TSST corp cddvdw ts-h6532


Most likly the drive is bad. Try click start. click on my Computer. Right click the CD/DVD drive. Click properties. Click on Hardware. Does it say. This Device Is Working Properly? If not click on troubleshoot. At the HP web site you can get the latest driver for your CD/DVD drive. You can also insert a CD Go to my computer as stated earlier Right click CD/DVD drive to see what is on the disc. Or click play to see if it works. make sure you choose a default player. Hope this helps.

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Inserting any cd or dvd into drive fails to activate,no indication on dvd drive icon in computer window ,drive was working two days ago


Try this:

Point your mouse to the dvd drive icon on My Computer. Right click, select explore. If it can view the disk. Autorun is been disable.

If not check dvd drive cable for loose connection or reseat it. If it doesn't help, maybe its needs a replacement.

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You could try to reinstall the drivers for the DVD Rom Drive, If that dosent help you will need to replace it My favorite site as far as prices go is tigerdirect.com

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Cd/dvd not working in my HP Laptop. DVD keeps spinning and making a clicking noise. When I click on My computer they diver appears but does not show that there is a disk in the drive


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