When i turn on my copier the network controller run up to 75 per cent and it stop so it don't start,we cannot print anything.So my friend told me to clean all files on the hard disk or replace that HD by a new,i did the first and I've the same problem if some one help me
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Try the following:
1. Power down the device
2. AFTER it is COMPLETELY powered off (can take up to 2 minutes), unplug the power cord from the wall.
3. Wait 5 minutes with the machine unplugged.
4. AFTER 5 FULL minutes have expired, plug the machine back in and turn it back on.
If this fails to restore functionality please call for service.
There is a narrow glass window in the document feeder which the original passes. If there is even a small dirty spot on the glass it creates a line on the copy or sent fax. Try to clean the glass with alcohol (no whisky, hi) but 96 per cent spirit.
You will need the contract. All Xerox machines made within the last few years unfortunately REQUIRE a XEROX authorized laptop computer in order to make any adjustments or to even get into the service mode. You can do the normal stuff and just pay by the call down the road when you need it but Xerox will charge you an arm and a leg for parts and labor.
If the machine is new, depending on your monthly volume you should expect to pay about 1 cent per page Black and 8 cents per page full color. Again these prices can vary based on your volume. The more pages you run the cheaper the cost per page.
Run Remove Ink Smears from the Troubleshooting menu. Try running the jetfix snippet found on Xerox website under downloads. It sounds like you may have a defective printhead telling it to spit out some magenta ink at the wrong time.
Usually a firewall issue. I set-up 10-20 Xerox scanners per week and Vista is almost always a problem. Check Windows Firewall, and any other software firewalls you may have. Generally, once you find the firewall and create an exception rule, it will work. I have found ATT and AOL firewalls that had to be discovered by checking the ADD Remove programs in control panel to find them.
The network controller used on these machines has a 2 stage power supply. The 1st stage initialises at switch on and the 2nd stage at about 75% of the boot sequence, if the 2nd stage fails then you will get the "controller unavailable" message. The answer is to replace the internal power supply for the network controller.