Restore missing Help and Support Files
1. Click Start, Run and type %windir%\INF
2. Locate the file pchealth.inf, right-click and choose Install
There
will be two files namely PCHealth.INF and PCHealth.PNF. You'll
need to right-click on the INF file (identified by a text pad and Gear icon in
it) and choose Install.
3. In the next step, you'll be asked for the Windows XP CD (to extract
dataspec.xml and many other files). Insert your Windows XP CD and point to
the i386 folder in the CD.
note: The PCHealth.INF installation routine is not complete,
as it does not register Help and Support completely, nor does it create the
helpsvc service and other registry keys. At this point of time, nothing may happen when you start
Help and Support, or it exhibits an error message mentioning the Help and
Support service is missing.
Step II - End the Help and Support services
Click Start, click Run and type Taskmgr and click OK. This opens Task Manager. Click the Process tab.
Terminate the following processes if running:
Reinstall Help and Support
Click Start, click Run and type cmd.exe, and click OK.
In Command Prompt, type the following commands one by one and press
{ENTER} after each line. Alternately, you can copy the commands below to
Notepad, save the file with .bat extension (e.g. helpfix.bat) and run it.
net stop helpsvc
cd /d %windir%\pchealth\helpctr\binaries
start /w helpsvc /svchost netsvcs /regserver /install
start /w helpsvc /register
start /w helpctr /regserver
please mark as answred if this has helped you as it may help others in the future
Programs Lexmark 4200 Series Lexmark Solution Center.
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