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Restore missing Help and Support Files
1. Click Start, Run and type
%windir%\INF
2. Locate the file
pchealth.inf, right-click and choose
Install
There
will be two files namely
PCHealth.INF and
PCHealth.PNF. You'll
need to right-click on the INF file (identified by a text pad and Gear icon in
it) and choose
Install.
3. In the next step, you'll be asked for the Windows XP CD (to extract
dataspec.xml and many other files). Insert your Windows XP CD and point to
the i386 folder in the CD.
4. Click
OK. This restores missing Help and Support files.
note: The PCHealth.INF installation routine is not complete,
as it does not register Help and Support completely, nor does it create the
helpsvc service and other registry keys. At this point of time, nothing may happen when you start
Help and Support, or it exhibits an error message mentioning the Help and
Support service is missing.
Step II - End the Help and Support services
Click Start, click Run and type
Taskmgr and click OK. This opens Task Manager. Click the Process tab.
Terminate the following processes if running:
- helpsvc.exe
- helphost.exe
- helpctr.exe
Reinstall Help and Support
Click Start, click Run and type
cmd.exe, and click OK.
In Command Prompt, type the following commands one by one and press
{ENTER} after each line. Alternately, you can copy the commands below to
Notepad, save the file with .bat extension (e.g.
helpfix.bat) and run it.
net stop helpsvc
cd /d %windir%\pchealth\helpctr\binaries
start /w helpsvc /svchost netsvcs /regserver /install
start /w helpsvc /register
start /w helpctr /regserver
