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I recently purchased a Dell 1525-122b laptop from Best Buy. One of the programs I really like to use doesn't work, called Roxio Creator DE. I can click on it and when it gets to the online registration screen, it locks everything up. You can not use the program until you register it. I have uninstalled it and reinstalled it and still have the same problems? I contacted Dell and they said since I didn't buy it from them directly, I would have to go back to Best Buy for the fix? Any computer you buy from Best Buy, for problems like this, you have to call their 24/7 "Geek Squad" hotline. I did this and they said to bring it in and for $29.95 they would take a look at it. I feel, since I bought it new (like a car), everything should work on it or the seller should make it good? Apparently, everyone is passing the buck and no one wants to fix it without making a buck? Can you help me, please? Thanks.........Alan

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  • 88dalejr Sep 21, 2008

    Thanks for your quick response. I was never able to register. That is the point where it locks up? Do you have any suggestions for any kind of Freeware programs I can download to copy disks? Thanks again. 88 dalejr

  • 88dalejr Sep 21, 2008

    Thanks, yes I am online. I have only had the laptop a couple of weeks so I wouldn't think it is expired but don't know for sure?

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What happen after you register? can you at least complete registration?... you may want to uninstall the program and look for free alternatives online.. there are plenty.. or buy Nero for 20 bucks, and save 9.95 for cup of coffee at startbucks!!

Posted on Sep 21, 2008

  • Francisco Cortes
    Francisco Cortes Sep 21, 2008

    if you go to mininova.org or piratebay.net look for nero.. it usually comes with password and everything you need to get it to work... I've also used one that is called MagicISO (look for one that has a crack so you can use it unrestricted!

  • Francisco Cortes
    Francisco Cortes Sep 21, 2008

    by the way.. are you online when you're trying to register?...

    it could also be the copy you got in your computer is shareware and its time has expired.

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Why is my playback button not working


What sort of sounds are you talking about? What types of file extensions do these sounds have?Whatever type of sound it is, Roxio creator must not support that format, even though it seems that it may have mapped that file type to open with itself.Right-click one of these files in Windows Explorer, and click Open With-->Windows Media Player or go install VLC Player and open with VLC Player.If neither of those work, your problem is more systemic than Roxio Creator Pro 2012.

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1 Answer

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did you check the system requirements before installing the app?
http://kb.roxio.com/content//kb/Creator/000199CR

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Hello,

I am a Roxio support agent.

There is an article to resolve general burning issues here:
http://kb.roxio.com/content/kb/General%20Information/000008GN?set-locale=en

If this does not help, please let me know which version of Creator you are using. Also, please describe what errors you are seeing and how you get to them.

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AMigo,
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Good Luck & Kind Regards.

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