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I recently purchased a Dell 1525-122b laptop from Best Buy. One of the programs I really like to use doesn't work, called Roxio Creator DE. I can click on it and when it gets to the online registration screen, it locks everything up. You can not use the program until you register it. I have uninstalled it and reinstalled it and still have the same problems? I contacted Dell and they said since I didn't buy it from them directly, I would have to go back to Best Buy for the fix? Any computer you buy from Best Buy, for problems like this, you have to call their 24/7 "Geek Squad" hotline. I did this and they said to bring it in and for $29.95 they would take a look at it. I feel, since I bought it new (like a car), everything should work on it or the seller should make it good? Apparently, everyone is passing the buck and no one wants to fix it without making a buck? Can you help me, please? Thanks.........Alan

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  • 88dalejr Sep 21, 2008

    Thanks for your quick response. I was never able to register. That is the point where it locks up? Do you have any suggestions for any kind of Freeware programs I can download to copy disks? Thanks again. 88 dalejr

  • 88dalejr Sep 21, 2008

    Thanks, yes I am online. I have only had the laptop a couple of weeks so I wouldn't think it is expired but don't know for sure?



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What happen after you register? can you at least complete registration?... you may want to uninstall the program and look for free alternatives online.. there are plenty.. or buy Nero for 20 bucks, and save 9.95 for cup of coffee at startbucks!!

Posted on Sep 21, 2008

  • Francisco Cortes
    Francisco Cortes Sep 21, 2008

    if you go to or look for nero.. it usually comes with password and everything you need to get it to work... I've also used one that is called MagicISO (look for one that has a crack so you can use it unrestricted!

  • Francisco Cortes
    Francisco Cortes Sep 21, 2008

    by the way.. are you online when you're trying to register?...

    it could also be the copy you got in your computer is shareware and its time has expired.



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I bought an HP laptop from Best Buy 3 years ago. Booklet instructions said I did not have to make recovery discs. Roxio Creator Basic was on computer when I bought it 3 years ago.. I liked program and used...

First, may I recommend Nero Burnlite 10? Nero BurnLite 10 is your solution for CD and DVD burning and copying, powered by the industry's best software. The easy-to-use interface lets you make flawless copies of music files or home videos to share, or create disc images in .iso and .nrg formats. Download it for FREE today!

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You will need to contact HP to try and obtain another copy of Roxio Easy Creator Basic, if they even have it anymore. I would recommend sticking with one of the previously mentioned CD burning programs because they are more stable than Roxio, and burn better quality CDs.

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I bought Roxio Creator 2009 in 09 and did not register it. Now I have Windows 7 and I can't download the repair from Roxio. Please help, I really like this program.

Even if you didn't register the product, most vendors will honor the purchase if you have any proof at all that you bought it. Maybe the other experts link is safe, BUT I know most keygen sites such as he recommends here have many, many virus's, malware, and often don't get you what you wanted anyway. Did you buy this on CD at a store? Any proof? Did you buy it online? If so, even better, as they'll have a record of it. Contact Roxio directly, even if u have NO proof, & you might even remind them that if you didn't have it, giving you the repair/patch wouldn't be usable anyway. Beg a little if need be. If you got it online, chances are they will honor it. In ANY case like this, always contact the company it came from 1st! I'd avoid keygen sites, unless you want a nasty virus.Remember that some virus's aren't always caught by an anti-virus program! Don't take unnecessary chances. Good luck! Hey, if that doesn't work with the company, use an anti-virus and firewall and try getting a torrent download instaed of a keygen site download, it's much safer nowdays than keygens.Sorry if I step on any toes. Really.

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Here's a few things you can try:

1.) Download Service Pack 3 for Creator 2009. This updates the software and is recommended.

2.) Update your CD/DVD burner drives. This can be done by going to the manufacturers website and checking for updates. (Ex: If you purchased your computer from Dell and it came with a built in burner, you'd check for updates.)

3.) Update the PX Engine. This is Roxio software that communicates with the CD/DVD burner drives.

4.) If all else fails, try visiting this KB article:

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Unfortunately Roxio will provide a new disk, only if you buy again the whole product, unless it was purchased directly from their website.

Only solution is download from P2P sharing network, burning CD again, then using your valid and genuine serial to install the software.

Too use P2P sharing you can install the programs below

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