Question about Gateway Computers & Internet

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Just bought a Gateway computer, trying to add a printer. Have the install disk, but it wont run in the CD drive. Trying running Autorun using all the drives I could find listed C,D,F,G,H, & I. No luck.

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1. check if your computer sees the cd room unit.
start>my computer> and check under Devices and removable storage category... it should list your floppy drive (if avaliable) and your dvd/cd room drives.
2. insert the cd and try to double click on the icon that represent the cd room drive where you insert the cd. try a couple of times (or wait until you hear the cd spining inside the drive then try again).. look for an exectutable file, usually called "setup" or "install" and double click to run it.

you may also want to check start, right click my computer >properties>hardware>device manager and check that you're cd room drive is being detected by your computer under dvd/cd rom drives and there are no ? or ! inside a yellow globe.. if you see a ? or a !..you computer sees something but it's not properly deteting it and may not work with it.. since it's new you may not want to start operning the case and poking components.. have the computer checked by the store where you purchase it to avoid messing with your warranty.

you may also want to download the drivers from the manufacturer website and install those drivers which very like may be more updated than the ones on your cd if installing your printer is priority more than the issues you're having with the cd room drive.

Posted on Sep 21, 2008

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I am assuming that the printer is USB so the printer will not work without the drivers installed.
Could you please list what model the printer is?

There are a couple of solutions to look at for this.

First would be to determine with drive is actually your CD ROM drive. I would try putting an normal audio CD into the drive and looking through the drives listed to see whch one says "audio CD" That would tell you which letter you need to go into to run the install CD for your printer.

The second would be not to use the CD at all and just download the newest software from the manufactures site (assuming you have an internet connection) usually you would go to the manufactures website and try to find a support or help section. Many times they then have an area where you can specify you product and what you need, you follow that and find the software and/or drivers for your model printer.

Posted on Sep 21, 2008

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